- Create a positive customer experience and build strong relationships through client focused Advanced Services service delivery, ensuring timely resolution or appropriate escalation, communicating promptly on progress, and handling customers with a professional attitude.
- Addresses, logs, researches and resolves Advanced Services service incidents and requests; engages other technical operations teams to resolve troubles that are beyond the scope of the analyst's ability or responsibility; escalates and tracks the progress of all working service incidents, and provides timely customer communications reporting on progress until resolution is attained.
- Ensures a positive end-to-end customer experience and provides single POC for Advanced Services customer requests, service questions and feature changes.
- Collaborate with peer operations teams to coordinate field and customer site work as needed.
- Analyzes and resolves service requests or trouble reports related to Advanced Services service offerings.
- Communicate effectively with customers in a clear and concise manner in real-time.
- Contributes to departmental activities and projects by accomplishing related tasks as needed.
- Participate in an on-call rotation.
- Adtran/Cisco router AOS/IOS
- Managed Ethernet Services (E-DIA, E-LINE, E-LAN, MPLS)
- Hosted PBX/SIP
- MetaSwitch technical support experience a plus.
- ProConnect (Call Center, Recording, TEAMS, WebEx)
- SDWAN
- Cloud (Cloud Secure, Cloud Peer Connect, Cloud Wifi)
- Data Center Colocation
- Hands-on experience with Cisco, Adtran, Juniper, etc. along with the appropriate certifications (e.g. CCNA, CCNP, CISSP, CCSE, GCFW, CISSP, JNCIS-FWV, GCIH, etc.)
- Hands on knowledge working with Cisco Routers, Meraki APs, VMware Sphere, Palo Alto Firewall, VeloCloud SDWAN, NSFocus DDoS Mitigation, VoIP Telephony
- Working knowledge of security best practices and be able to articulate that knowledge when working with Consolidated Communications customers.
- Ability to understand equipment associated and be able to provision customer services associated with technologies such as MPLS, Cloud based firewall, SD-WAN, Cloud WI-FI, DDoS Mitigation and Cloud Peer Connect
- Must possess the ability to solve technical problems at a high level and strong analytical skills.
- Must have and display excellent verbal and written communication skills.
- Working knowledge of MS Office Suite, Sharepoint.
- Excellent organization, oral and written communications skills
- Demonstrated Business acumen
- Bachelor's degree or the equivalent and 4+ years of applicable experience in Computer Science, telecommunications & networking, or Information Systems or equivalent work experience
- Customer Relationship Management experience required.
- 401(k) matching
- Medical, Rx, Dental and Vision insurance
- Disability insurance
- Flexible spending account
- Health savings account
- Life insurance
- Tuition reimbursement
- Paid vacation and personal days
- Paid holidays
- Employee Assistance Program
- Annual bonus program to eligible employee's based upon organization performance
-
Network Engineer
4 weeks ago
Eclaro Ayer, United StatesJOB TITLE: Shared Service Infrastructure engineer/Network Engineer · Location: Devens, MA (The candidate must be able to work onsite 5 days a week at Devens) · Duration: 12 months initial (potential extension/potential right to hire) · ****For non-local candidate, candidate must ...
-
Network Engineer
1 week ago
Bayside Solutions Concord, United StatesNetwork Engineer · W2 Contract · Salary Range: $114,400 - $135,200 per year · Location: Martinez, CA - Onsite Role · Job Summary: · We require a network engineer to join our small, hands-on team. We are looking for someone proactive who can continuously contribute and stay busy. ...
-
Network Engineer
2 days ago
Leidos North Charleston, United StatesLeidos is actively hiring for an experienced Network Engineer to join our team in North Charleston, SC.This Network Engineer will be a member of the Distributed Common Ground System –Navy (DCGS-N) team, serving as a Network Engineer for the Joint Concentrator Architecture (JCA) a ...
-
Network Engineer
1 week ago
Syntricate Technologies Nashua, United StatesHi Friend · Hope you are doing well · Number of position : 5 · Only Full Time - No C2C and No Contract / No Transfer · I, Salman Shaikh would like to share a job opportunity as Network Engineer (with Exp in Low Latency, Multicasting, IGMP, PIP) based in Irving, TX location ...
-
Network Engineer
1 week ago
Leidos North Charleston, United States· Leidos is actively hiring for an experienced Network Engineer to join our team in North Charleston, SC. · This Network Engineer will be a member of the Distributed Common Ground System –Navy (DCGS-N) team, serving as a Network Engineer for the Joint Concentrator Architecture ( ...
-
Network Engineer
1 week ago
System One North Charleston, United StatesJob Title: Range Operations Staff · Proposed LCAT: Engineer Network, Junior · Location: Joint Base Charleston; Charleston, SC - Onsite · Description: · Our collaborative cyber test and training teams define one-of-kind tailored solutions to the cyber warfighter and deliver resul ...
-
Network Engineer
2 weeks ago
Crescens Concord, United StatesTitle: Network Engineer · Location: Concord, NH · Duration: 6 Months · Type: Contract · Note:Candidates are based out of Concord, NH office, but will be required to travel to various state offices to perform work as necessary in this role. No overnight travel will be required. ...
-
Network Engineer
1 week ago
Syntricate Technologies Concord, United StatesTitle : Network Engineer · Duration: 6 months, possible extension · Location: 27 Hazen Drive Concord, NH fully onsite) · Interview: Onsite · Need Candidates ID · IMPORTANT NOTES - READ FULLY: · 1- ONSITE WORK REQUIRING DAILY TRAVEL - Candidates are based out of Concord, NH offi ...
-
Network Engineer
3 days ago
Leidos Holding North Charleston, United States· Leidos is actively hiring for an experienced Network Engineer to join our team in North Charleston, SC. · This Network Engineer will be a member of the Distributed Common Ground System -Navy (DCGS-N) team, serving as a Network Engineer for the Joint Concentrator Architecture ...
-
Network Engineer
2 weeks ago
USALLIANCE Financial Chelmsford, United StatesLocation: · Please note this is a hybrid role, minimum 3 days in the office Chelmsford, MA or Rye, NY · About this role: · Responsible for the analysis, management, and improvements to USAlliance Financial IT network infrastructure that includes corporate and remote sites. Adv ...
-
Network Engineer
2 days ago
Cybersecurity & IT Infrastructure Services Groton, United StatesJob Description · Job DescriptionSalary: $50 HR · Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) Performing network maintenance and system upgrades including service packs, patches, hot fixes and secu ...
-
Network Security Engineer
2 weeks ago
Watts Company Andover, United StatesWe're Watts. Together, we're reimagining the future of water. · We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable ...
-
Network Security Engineer
2 weeks ago
Watts Company Andover, United StatesWe're Watts. Together, we're reimagining the future of water. · We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we supportit's to provide safe, clean water for the world, and to protect our planet's most valuable reso ...
-
Secret Network Engineer
1 week ago
Insight Global North Charleston, United StatesJob Description · Insight Global is looking for a Secret cleared Network Engineer to join the team sitting out of Charleston, South Carolina, in support of a Federal client. The engineer MUST have experience with "Comply to Connect" or C2C and will be responsible for the followin ...
-
Sr Network Engineer
2 days ago
NESC Staffing Andover, United States Temp· Responsible for deploying, managing, and maintaining the company's LANs, WANs, Internet, and Telecommunications infrastructure in Andover. This includes overseeing VOIP, Security, and wireless networks, as well as servers, routers, hubs, switches, firewalls, PBX equipment, IPS ...
-
Network Security Engineer
1 day ago
Watts Water Technologies North Andover, United StatesWe're Watts. Together, we're reimagining the future of water. · We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable r ...
-
Network Security Engineer
2 weeks ago
Watts Water Technologies North Andover, United StatesWe're Watts. Together, we're reimagining the future of water. · We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable ...
-
Network Security Engineer
2 weeks ago
Worldcom Exchange Inc. Salem, United StatesWEI is a service and solution technology provider that focuses on building quality relationships with clients. Our sales and engineering teams work closely with our clients to optimize their environments and work efficiently by using cutting-edge technologies and best practices. ...
-
Network Engineer
2 weeks ago
Leidos North Charleston, United StatesDescription · Leidos is actively hiring for an experienced Network Engineer to join our team in North Charleston, SC. · This Network Engineer will be a member of the Distributed Common Ground System -Navy (DCGS-N) team, serving as a Network Engineer for the Joint Concentrator A ...
-
Network Engineer in Solution Test
1 week ago
Arista Networks Inc Nashua, United StatesJob Description · Who Youll Work With · Arista Networks is seeking high-caliber Solution test engineers. · The key role of the Solution test group is to ensure the quality of Aristas products through System test type testing of large, complex and feature rich end-to-end enviro ...
Advanced Services Network Engineer - Manchester, United States - Consolidated Communications
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Major Duties
Classification: Exempt / Non-Bargaining
The Advanced Services Network Engineer provides direct customer support for suite of Advanced Managed Services including our Managed Services product line, Managed Router/Switches, Hosted IP PBX, SIP Trunking, ProConnect VoIP, SDWAN, Cloud Secure, DDoS and Enterprise Data Center Co-Location offerings. Responsibilities include customer communications, triage, research, and resolution assurance of service incidents and requests regarding the configuration, usage and troubleshooting of supported Advanced Managed Services.
The Advanced Services Network Engineer will collect service and event information; identify the Customer's infrastructure and subscribed services, access Advanced Services support applications and additional Tier 2/3 technical support staff. Troubles reported/detected that are beyond the scope of responsibility of the Advanced Services Analyst Desk personnel will be resolved by engaging other operations and infrastructure teams.
This hybrid position requires 4-days on-site in our Manchester, NH office per week.
Responsibilities
Qualifications
General knowledge of Advanced Services service offerings.
Required Education & Experience:
Benefits Offered
We are proud to offer a comprehensive and competitive benefits package:
Salary
Pay range (commensurate with skills and experience): $65,982 - $100,011
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.