Restaurant Assistant Manager - Clayton, United States - Potbelly Sandwich Shop

Potbelly Sandwich Shop Clayton, United States

1 week ago

Part time

Description

Job Title:
Assistant Manager

Department/Function:
Operations

Location:
Field, in Shop

Reports to:
General Manager

Details:
Full Time, Nonexempt

Travel Requirements:
Rarely

GENERAL DESCRIPTION
Leads and behaves according to Potbelly Values.

Leads and develops people to execute outstanding product quality and customer service, build sales and control costs for each shift.

Assistant Managers must exercise a great deal of judgment and discretion regarding supervising employees and resolving customer issues. Any decisions must be consistent with Potbelly operating policies and procedures.

Essential areas of focus include, but are not limited to:

FOCUS
People

Train, coach and develop Potbelly Associates and Shift Leaders.
Formally evaluate Associate and Shift Leader performance, including complete and sign off on appraisals.
Conduct weekly feedback sessions with Associates, Certified Trainers and Shift Leaders.
Know, enforce, and educate Associates, Certified Trainers and Shift Leaders on all of the appropriate work rules, personnel policies, labor laws, and security and safety procedures.
Effectively recommend and/or implement appropriate corrective action.
Effectively recommend the hiring and retention of Associates, Certified Trainers and Shift Leaders.
Execute a plan to decrease turnover and improve Associate's job satisfaction.
Effectively schedule Associates, Certified Trainers and Shift Leaders.
Update communication board with critical shop information.
Hold monthly Associate, Certified Trainer and Shift Leader meetings.
Develop musician schedule.

Customers

Make customers really happy.
Effectively handle customer complaints.
Maintain critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation.
Ensure a clean and sanitary environment by assigning daily cleaning duties and weekly follow-up.
Properly executes, enforces and manages all food safety requirements and practices.
Enforce and maintain uniform policy.
Manage back-of-the-house to ensure standards are met.
Ensure shop security and safety by executing procedures properly.

Sales

Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes.

Profit

Control assigned P & L line items.
Control food components, labor, waste, and cash across shifts.
Count drawers and ensures proper cash handling procedures are followed.
Responsible for weekly update of daily prep sheet.
Maintain all food pars and appropriate inventory and place shop orders (from SMS, data source, etc.).

ESSENTIAL PHYSICAL FUNCTIONS

Must have the ability/stamina to work a minimum of 45 hours per week.
Ability to stand/walk for 9-10 hours per day and sit for 1-2 hours per day.
Must be able to exert well-paced and frequent mobility for periods of up to five hours.
Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
Must be able to tolerate higher levels of noise from music, customer and employee traffic.
Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
Ability to manage a fast-paced, high-volume, customer-focused restaurant through organization and coordination of schedules, problem-solving, maintaining cleanliness, training employees, execution of marketing plans and providing great customer service.

EXPERIENCE, EDUCATION AND BEHAVIORS

Must represent Potbelly Advantage and Our Values.
Minimum of at least 2 years management experience in either a restaurant or retail environment.
High School degree; Bachelor's degree, preferred.
As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity.
Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
Ability to manage a fast-paced, high-volume, customer-focused restaurant through organization and coordination of schedules, supervision and counseling of employees, problem-solving, maintaining cleanliness, execution of marketing plans, training employees and providing great customer service.
Ability to maintain deadlines and prioritize while running an effective shift.
Exceptional customer service skills.
Strong business acumen.
Strong interpersonal and communication skills, both written and verbal.
Strong organizational skills and the ability to multi-task.
Ability to build and develop strong teams and handle conflict resolution.
Strong interviewing skills.
Ability to write effective schedules and maintain labor goals.
Knowledge of Microsoft Office.

Assistant Project Manager

4 days ago

RG Construction Solutions Saint Louis, United States

Job Description · Job DescriptionSalary: depending on experience · We are looking for a proactive project assistant to work collaboratively with our team on specific short- and long-term projects. In this role, you will oversee tasks delegated to you by the project manager, coord ...
Assistant General Manager

1 week ago

Saint Louis Club Saint Louis, United States

Job Description · Job DescriptionDescription:Job Summary: · The Assistant General Manager is responsible for overseeing the Food and Beverage, Housekeeping, Maintenance and Catering departments. This position will work closely with the Kitchen and Accounting departments to ensure ...
Assistant Manager

1 week ago

Freeman Webb Company Saint Louis, United States

Job Description · Job DescriptionDescription:Job Title · Assistant Manager · (Properties with 260 or more units) · Reports To · Property Manager · Supervises Job Title · Trainee or Leasing Consultant as specified by the Property Manager. · Description of Position · The Assistant ...
Loss Prevention Officer

4 days ago

Marriott International, Inc Clayton, United States

Additional Information Safety & Security Officer: 11:00pm-7:30am (3rd Shift) · Job Number · Job Category Loss Prevention & Security · Location The Ritz-Carlton St. Louis, 100 Carondelet Plaza, Clayton, Missouri, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? ...
Host or Hostess

1 week ago

Marriott International, Inc Clayton, United States Full time

Job Number · Job Category Food and Beverage & Culinary · Location The Ritz-Carlton St. Louis, 100 Carondelet Plaza, Clayton, Missouri, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Our job ...
Cook I

6 days ago

Marriott International, Inc Clayton, United States

Additional Information Sushi · Job Number · Job Category Food and Beverage & Culinary · Location The Ritz-Carlton St. Louis, 100 Carondelet Plaza, Clayton, Missouri, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Manageme ...
Server

6 days ago

Marriott International, Inc Clayton, United States

Additional Information Casa Don Alfonso, Full Time · Job Number · Job Category Food and Beverage & Culinary · Location The Ritz-Carlton St. Louis, 100 Carondelet Plaza, Clayton, Missouri, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Posi ...
Hotel Maintenance Engineer

1 week ago

Marriott International, Inc Clayton, United States

Additional Information Evening and Overnight Shifts Coverage · Job Number · Job Category Engineering & Facilities · Location The Ritz-Carlton St. Louis, 100 Carondelet Plaza, Clayton, Missouri, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N ...
Banquet Captain

6 days ago

Marriott International, Inc Clayton, MO, United States

Job Number · Job Category Food and Beverage & Culinary · Location The Ritz-Carlton St. Louis, 100 Carondelet Plaza, Clayton, Missouri, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Communi ...
Mixologist - Casa Don Alfonso

4 days ago

Marriott International, Inc Clayton, United States

Job Number · Job Category Food and Beverage & Culinary · Location The Ritz-Carlton St. Louis, 100 Carondelet Plaza, Clayton, Missouri, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Prepare ...
Mixologist

6 days ago

Marriott International, Inc Clayton, United States

Additional Information Casa Don Alfonso · Job Number · Job Category Food and Beverage & Culinary · Location The Ritz-Carlton St. Louis, 100 Carondelet Plaza, Clayton, Missouri, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type N ...
Guest Experience Expert

5 days ago

Marriott International, Inc Clayton, United States

Job Number · Job Category Rooms & Guest Services Operations · Location The Ritz-Carlton St. Louis, 100 Carondelet Plaza, Clayton, Missouri, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management · POSITION SUMMARY · Ou ...
Assistant Project Manager

5 days ago

Color Art Saint Louis, United States

Job Description · Job DescriptionColor Art brings industry-leading knowledge to integrate people and space in productive work environments that foster creation, collaboration and connection. For 75 years, Color Art has been serving the St. Louis metropolitan area and has earned a ...
Assistant Project Manager

4 days ago

Habco Partnership Saint Louis, United States

Job Description · Job DescriptionJob description · Habco is a leading full-service design-build electrical contracting firm based in St. Louis, MO, specializing in conceptual estimates and comprehensive in-house engineering services for electrical, communications, and fire alarm ...
Legal Administrative Assistant

1 week ago

Shook, Hardy & Bacon Clayton, United States

Provides administrative, organizational and technical support including but not limited to entering time into the firm's timekeeping system, phone reception; providing information to callers; arranging travel and catering accommodations; scheduling meetings and conference room se ...
Trust Executive Assistant

1 week ago

Central Trust Company Clayton, United States

Job Description · Central Trust Company provides world-class "fee-only" wealth management solutions, including: investment management, fiduciary services, financial, estate and tax planning services; all free from conflicts of interest. You can benefit and grow your business by u ...
Clayton Kid Zone Assistant Site Leaders, Full Time, District Wide

1 week ago

School District of Clayton Clayton, United States Full time

The School District of Clayton is seeking full-time Assistant Site Leader's for the before and after school program (Clayton Kid Zone) for the school year. The ideal candidates will be responsible for assisting the Site Leader with effective program management, along with program ...
Commercial Treasury Management Officer I

1 week ago

PNC Financial Services Group, Inc. Clayton, United States

Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our emp ...
Police Camera Systems Specialist

1 week ago

St. Louis County (MO) Clayton, United States

· Performs a wide variety of duties involving the Department's Body Worn Camera/In Car Camera/Interview Room System's and mobile ALPR Program. · Per the Crime Laboratory's Collective Bargaining Agreement, new hires with no experience shall start at the base of corresponding pay ...
Guest Service Support Expert

1 week ago

Marriott International Clayton, United States

Additional Information Host for Summer months · Job Number · Job Category Food and Beverage & Culinary · Location The Ritz-Carlton St. Louis, 100 Carondelet Plaza, Clayton, Missouri, United States VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? N · Position ...