Entry Level Customer Enrollment Specialist - Los Angeles, United States - DSO Management Group
Description
DSO Management Group is seeking a zealous Entry Level Customer Enrollment Specialist to join our teamWe have made our mark by creating strong, personalized connections between our clients brands and our valued customer base.
We pride ourselves on the fact that we are able to make a difference in customers lives and the community every day This is entirely made possible by our dedicated team of Entry Level Customer Enrollment Specialists.
Our Entry Level Customer Enrollment Specialists embody the highest level of professionalism and ensure each customer feels seen and heard.
An ideal candidate for this role will possess a passion for customer service and a drive for making a difference in the lives of others.
If this sounds like you, APPLY TODAYWhat sets our company apart from the competition is our commitment to our teams growth and development.
Every Customer Enrollment Specialist starts from the entry level and is cross-trained in the following areas:Customer Relationship Management (CRM)TruConnect product and service offeringsCustomer Enrollment & Account ManagementComplaint ResolutionCompliance & StandardsLeadership DevelopmentWhat the Entry Level Customer Enrollment Specialist does:
Collect information from candidates and qualify them for the TruConnect programExplain program requirements accurately, follow up with clients to ensure you are meeting their needs, and collect all documentation needed for enrollmentProvide guidance and recommendations to applicants and prospective candidatesSupport the Entry Level Customer Enrollment Specialist team by accurately updating and reviewing customer account informationEmpathize with customers concerns and find satisfactory resolutions to any complaints that may ariseAttend daily meetings alongside fellow Entry Level Customer Enrollment Specialists to sharpen customer service skills and ensure a thorough understanding of the programWhat we are looking for in an
Entry Level Customer Enrollment Specialist:
Must be 18 years of age +A high school diploma or equivalent1-2 years of experience in customer service, sales, or a relevant customer-facing roleExcellent relationship-building skills and the ability to empathize with customersWillingness to work both independently and as part of a teamA history of volunteering or fundraising is a plus#LI-Onsite Powered by JazzHR#J-18808-Ljbffr