BILINGUAL (English & Spanish) Customer Service Agent - San Juan, United States - Konscious LLC

Description

Job Description

Job Description

Role Overview:

As a Customer Service Agent at Konscious, you will handle customer inquiries, disputes, and various issues to ensure customer satisfaction.

Responsibilities:

• Respond to customer inquiries and disputes promptly and professionally via Zendesk ticket system.
• Address and resolve various customer issues, including shipment delays, returns, refunds, and other order-related concerns.
• Communicate effectively with customers to ensure their satisfaction and provide appropriate solutions to their concerns.
• Follow guidelines and directions provided by the management to maintain consistency in customer service.
• Document and log every customer interaction in the CRMs and/or forms
• Utilize Slack, Shopify, Zendesk and other platforms to efficiently manage customer interactions.
• Perform additional role - related responsibilities as required.

Requirements:

• Proven experience in customer service with a track record of delivering exceptional support
• Proficient in using Zendesk, Shopify, and Slack platforms
• Strong command of the English language, both written and verbal
• Professional demeanor with excellent communication and interpersonal skills
• Punctual and reliable, able to adhere to assigned schedules and meet deadlines
• Demonstrates strong work ethics and can work independently or as part of a team

Company DescriptionKonscious is a rapidly expanding powerhouse in the health and wellness industry. Our portfolio is a collection of leading DTC online brands in this space, including Konscious Keto, Emma Relief, Keto Activate, Simple Keto System, and Helix Bootcamp.

We have been featured in various publications such as Forbes, Vogue, Elle, Business Insider, Eat Well, and many more.

Company Description

Konscious is a rapidly expanding powerhouse in the health and wellness industry. Our portfolio is a collection of leading DTC online brands in this space, including Konscious Keto, Emma Relief, Keto Activate, Simple Keto System, and Helix Bootcamp.\r
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We have been featured in various publications such as Forbes, Vogue, Elle, Business Insider, Eat Well, and many more.