- Extensive experience in JDE Enterprise One Sales & Distribution module.
- Resource having techno functional skills to support issues is desirable.
- Support for interfaces to MFG PRO, Demand Solutions , Positive pay and Labelling solutions, Oracle Client etc is desirable
- Ability to understand highly customized Manufacturing Accounting process
- Application testing for all system changes and projects.
- Knowledge transfer and other support related activity.
- Second level support for resolution of service requests.
- Second level support for resolution of system defects
- Key involvement in the resolution of high severity user issues and system defects
- Review and approve root cause analysis, work around and support
- Documentation prepared by Support analysts
- Provide guidance and expertise to Support analysts in resolving very complex issues.
- Interact with Business users throughout the lifecycle of the support call from initiation till closure.
- Resolving all JDE level 2 Application Support calls logged thru Help desk
- Regular interaction with JDE development and CNC Admin support team to involve them in resolving issues.
- Own the support tickets pertaining to their respective Modules till closure.
- Provide On call support after business hours for high severity issues.
- Experience in working on JDE projects with onsite - offshore model for Application Development and support.
JDE EnterpriseOne Consultant - Covington, United States - eTeam
