Hospitality Supervisor Front Office, US - Branson, United States - Capital Vacations

    Capital Vacations
    Capital Vacations Branson, United States

    4 weeks ago

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    Description
  • Voluntary Life Insurance, Disability, and Aflac Insurance
  • The Hospitality Supervisor –Front Office supervises the daily operations of the front desk, rooms control, and PBX while maintaining positive working relationships with all other departments.
  • Isa hands-on leader and a visible front office team member who leads by example
  • Is responsible for other duties as set forth by the Resort Manager, including but not limited to training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assisting with inventory management, and leading the front office staff.
  • Works front desk as needed, checking guests in/out, answering phones and handling guest comments and concerns
  • Assists in the management of the resort's room matrix, discrepant reservations, and maintaining inventory
  • Minimum 3 years of supervisory/management experience in hotel/resort operations, preferably in vacation ownership
  • Knowledge of daily operations of the front desk, reservations, and problem resolution