Lead, Enterprise Solution - Dallas, United States - ConsultNet
Description
Lead, Enterprise SolutionHybrid:
Dallas, TexasContract: 6-12 MonthsThis position requires a flexible individual who is analytical and possesses strong communication skillsThe position involves dealing with various levels of management, both internal to S&P Global as well as external clients to the firmThe successful candidate must be organized, capable of addressing inquiries on a timely manner, and also possess acute problem-solving skills.
Duties & Accountabilities Lead and motivate the team to generate new ideas and create efficiencies Create weekly dashboards to review and track progress on team's metrics Provide in-depth analysis to management where the team fell short on internal/external SLA's, along with proposed remediation plans to correct going forward Organize, construct and present key performance indicators (KPI) and key risk indicators (KRI) to management and senior management as the overall team owner Monitor Visnetic (mail flow system) response times across the team to ensure client obligations are being met in a timely manner Audit emails with attachments to ensure correct recipient in order to eliminate data breaches Keep track of Integration Utility (internal software system) on a daily basis to make sure assets are subscribed and updated to help prevent delays in processing Conduct weekly meetings with team to share knowledge and create accountability Provide detailed processing guidance to others on team to help support analytical development Support team members with clients calls and provide feedback on how to improve and build client relationships Represent their team in the internal Ideas Committee board, collecting product and process improvements from all team members; help prioritize enhancements to be in line with WSO Product Board roadmap and overall team strategyRequirements:Min- 5 years relative business experience.
People mgmtexperience preferred Banking or investment industry experienceEducation:
BA or BS required or equivalent experienceBe a part of the ConsultNet differenceAs a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North AmericaSince 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire resultsIn the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunitiesWe understand communication is key to finding the right job that matches your skills and career goalsFor us, it's not just the work that we do; it's how we do the workOur breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at -