Lube Logistics Manager - Houston, United States - Sun Coast Resources
Description
TITLE: Lube Logistics Manager
LOCATION: Houston, TX
POSITION REPORTS TO: Director of Lubricant Operations
COMPENSATION: Commensurate with experience
SCHEDULE: Monday through Friday, 8:00am - 5:00pm; some overtime and some weekends may be required.
INTERNAL TRANSFERS: To qualify for an internal transfer at Sun Coast, you must have been in your current position for a minimum of one year and be in good standing. Internal applicants should notify their supervisor or manager of their interest in the new position.
RESPONSIBILITIES
Oversee the daily operations of the dispatch department, ensuring optimal efficiency, effective routing of trucks and personnel ensuring on time deliveries
Manage and monitor the performance of dispatch staff, providing training and guidance to improve productivity and service
Ensure compliance with transportation regulations and safety standards across all dispatch activities
Respond to escalated issues or complaints, resolving problems swiftly and maintaining positive relationships with customers and staff
Coordinate with other departments such as sales, customer service, and terminal managers to align dispatch activities with overall business objectives
Ensure dispatchers are regularly monitoring driver performance and mitigating inefficiencies within their control
Continuously assess and improve logistics processes, identifying areas for cost reduction, performance enhancement, and risk mitigation
Contribute to fostering a positive team culture that encourages open communication, teamwork, and continuous improvement
Responsible for reviewing employee performance, coaching and progressive discipline, addressing complaints and resolving problems
Responsible for maintaining dispatch and driver scheduling to ensure adequate coverage
Ensure customer requirements and procedures are communicated to dispatch and drivers and customer expectations are met
Enforce and support all company policies and procedures
Other related tasks and projects as assigned by manager