Director of Customer Service - New York, United States - AppleOne Employment Services

Description

Our client is a large health plan located in NYC. They are in immediate need of a Director of Customer Service

-Lead call center operations overseeing 1 million annual calls.

-Drive customer satisfaction and trust, integral to member acquisition and retention.

-Establish and maintain performance metrics for optimal service delivery.

-Develop staff through training programs and ensure alignment with organizational goals.

-Represent the company in audits and professional associations, fostering continuous improvement in customer experience.

-Bachelor's Degree required with a minimum of 7 years' experience in large-scale call center management.

-Strong leadership, problem-solving, and communication skills essential.

-MUST have at minimum a Bachelor's degree