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    Shift Lead - San Jose, United States - PeopleScout

    PeopleScout
    PeopleScout San Jose, United States

    4 weeks ago

    Default job background
    Full time
    Description
    About Us:

    Established in 1948, Alongi Brothers is a family-owned business that takes pride in its legacy of excellence. We have consistently been recognized as one of the top AAA service providers in the San Jose area. Our commitment to quality service and a strong family-oriented culture sets us apart. Join our team and become a part of a company with a rich history and a promising future.

    Position: Shift Lead
    Schedule: 9 a.m - 7 p.m, Saturday to Wednesday
    Pay: $25-26/hr with monthly and quarterly bonuses

    Responsibilities:

    Supervise Drivers:
    • Oversee the daily activities of towing drivers.
    • Assign tasks, routes, and responsibilities to drivers based on workload and priorities.
    • Ensure adherence to company policies, safety regulations, and customer service standards.
    Drive Tow Truck:
    • Operate a tow truck to assist with towing vehicles when needed.
    • Respond to roadside assistance calls and accidents as required.
    • Demonstrate safe driving practices and proper handling of towed vehicles.
    Data Entry and Reporting:
    • Maintain accurate records of towing activities, including job details, time logs, and vehicle information.
    • Enter data into computer systems and generate reports for management review.
    • Monitor and analyze performance metrics to identify areas for improvement.
    Driver Memos and Communication:
    • Communicate with drivers regarding schedule changes, job assignments, and operational updates.
    • Distribute memos, instructions, and updates to drivers via email, phone, or in-person meetings.
    • Foster a positive and collaborative work environment among team members.
    Customer Service:
    • Interact with customers to address inquiries, complaints, and service requests.
    • Ensure high-quality service delivery and customer satisfaction.
    • Handle escalated issues and resolve conflicts professionally and efficiently.

    Qualifications:
    • Valid driver's license with a clean driving record.
    • Experience operating tow trucks or similar commercial vehicles preferred.
    • Strong leadership skills with the ability to motivate and manage a team.
    • Excellent communication and interpersonal skills.
    • Proficiency in computer systems and data entry.
    • Knowledge of towing regulations and safety protocols.
    • Ability to work weekends and holidays as needed.

    This position offers a competitive hourly rate with opportunities for monthly and quarterly bonuses based on performance and results.
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