Vice President, Operations - Washington DC, United States - Jobot

    Jobot
    Jobot Washington DC, United States

    1 month ago

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    Description
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    Come join the #1 AI powered Service provider for students, faculty, and staff in higher education
    Come join the #1 AI powered Service provider for students, faculty, and staff in higher education.

    Dental/Medical Benefits
    Fully Remote with 25% travel

    We are a leading player in the technology industry and are seeking a dynamic, experienced, and strategic leader to join our team as the VP of Customer Success.

    The successful candidate will be responsible for leading and managing our customer success team to ensure the highest levels of customer satisfaction, retention, and growth.

    Develop and implement customer success strategies that drive customer loyalty, retention, and revenue growth.
    Lead and manage the customer success team to deliver exceptional customer service and support.

    Collaborate with the sales team to ensure smooth transitions from sales to customer success, maximizing value for both the customer and the company.

    Establish key performance indicators to measure and improve customer satisfaction and success.

    Stay updated with the latest trends and developments in the edtech/higher education industry and SaaS, and leverage this knowledge to drive customer success.

    Extensive experience with SaaS, including knowledge of SaaS metrics and how to drive customer success in a SaaS environment.

    Experience with BPO and contact center operations, with a deep understanding of call center dynamics.
    Exceptional leadership skills, with the ability to inspire and motivate a team to deliver exceptional performance.
    Excellent communication and relationship-building skills, with the ability to engage with customers at all levels.
    Strong strategic thinking and problem-solving skills, with the ability to develop and implement effective customer success strategies.
    Bachelor's degree in Business, Marketing, or a related field. An MBA or equivalent advanced degree would be a plus.
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