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Fall River

    Welcome Center Associate Mornings - Fall River, United States - YMCA Southcoast

    YMCA Southcoast
    YMCA Southcoast Fall River, United States

    4 weeks ago

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    Description

    Job Title:
    Representative-Welcome Center


    Position Summary:
    Available to open the branch at 4:45am, 2 days a week.
    Delivers professional level service to all members, guests, and program participants. Responds
    to member and guests needs, promotes and sells memberships and programs. Maintains
    professional appearance of self, front desk and lobby areas.

    Essential Functions:

    • Provides excellent customer service experience to members, guests, and program
    participants in person and on the phone.


    • Monitors and responds to security issues at front desk and lobby access points.
    • Interviews, provide tours, and sells memberships to prospective members, and
    promotes renewals to existing members.


    • Maintains records and accounts of front desk membership and program sales.
    • Builds relationships with members; assist members to connect with other members.
    • Resolves membership concerns; informs supervisor of unusual situations or unresolved
    issues.

    Portuguese and Spanish speaking is a plus and encouraged to apply.

    • Manage front desk cash receipts, records, and reconciliation of accounts daily.
    • Schedule might include opening, closing, weekend shift; week to week schedule
    changes as required.


    YMCA Competencies:

    Mission and Community Oriented:
    Accepts and demonstrates YMCA values. Works
    effectively with people of different backgrounds, abilities, opinions, and perceptions.
    Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and
    builds effective, supportive working relationships with them.

    People Oriented:
    Seeks first to understand the other's point of view; remains calm in
    challenging situations. Builds rapport and relates well to others. Listens for understanding and
    meaning; speaks and writes effectively. Takes initiative to assist in developing others.

    Results Oriented:
    Strives to meet or exceed goals and deliver a high value experience for
    members. Embraces new approaches and discovers ideas to create a better member
    experience. Makes sound judgments and transfers learning form one situation to another.
    Establishes goals, clarifies tasks, plans work, and participates in meetings.

    Personal Development Oriented:
    Accurately assesses personal feelings, strengths and
    limitations, and how they impact relationships. Pursues self development that enhances job
    performance. Demonstrates an openness to change; seeks opportunities in the change
    process.


    Qualifications:

    • Previous customer service, sales and/or business interaction experience
    • Knowledge of general office computer and administration procedures
    • Experience in interacting with people with diverse backgrounds
    • Experience or ability to work under pressure; maintain composure; resolve issues
    • Ability to communicate programs, conduct tours, complete sales process

    Physical Demands:

    • The physical demands of this position are limited and, as such, reasonable
    accommodations may be made to enable individuals with physical disabilities to perform
    the essential functions of this position.
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