Description

Campus Operations Specialist

Overview

Perform activities in support of student-facing campus accounting/operations functions. Participates with other service areas to facilitate consistent delivery of service and information. Responsible for payment transactions including billing, collections and disbursements. Assist with campus events, to include Orientation and Registration.

Responsibilities

Campus Activities

Assist with New Student Orientation/Registration and support for Campus events
• Snap-on, P-card reconciliation Assist staff to code and reconcile Purchasing Credit Cards, timely and correctly.
• Non-dept. Requisition; Campus Store Inventory Count and Management
• Maintain positive and collaborative working relationships across all departments

Customer Service & Payment Processing

• Advise students and parents on payment plans, outstanding balances, and refunds. Provide in-depth customer service to students regarding financial matters
• Student Payments for tuition and fees
• Payments for Campus Store & Registration/Orientation
• Cash counts, drawer reconciliation and bank deposits
• Maintain TechForce and Petty cash funds

Disbursements

• Creation of refund batches
• Process relocation grant awards
• Disbursement of student checks

Collections

• Collect all student payments for tuition and fees. Post wire transfers, EFTs and automatic credit card payments.
• Ensure student accounts are current and are paid in full by graduation. Review Academic Standing Report, charge retake fees, work closely with Financial Aid on, PDP, Grad Balances, Debit/Credit Report, etc. to ensure all funding is posted and with students, generate student invoices and past due notices.
• Other duties as assigned.

Qualifications

Education / Experience

• High School Diploma or GED required
• Associates Degree preferred
• 1-3 year's previous experience; preferably in an institution of higher education or in a customer service industry
• Some accounting and/or general ledger experience preferred

Skills

• Attention to detail; ability to maintain confidentiality and professional decorum.
• Ability to effectively communicate in oral and written form with a diverse customer base in a welcoming and friendly manner.
• Ability to work in a fast-paced environment where deadlines are essential.
• Possess excellent customer service, problem-solving and time management.
• Knowledge of accounts receivables and collections.
• Knowledge of personal computer software applications including Excel, Outlook and Word

Abilities

• Must be able to lift, carry, push, or pull up to 15 pounds or less 5% of the workday
• Must be able stoop, kneel, crouch, or crawl 5% or less of the workday
• Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday
• Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.
• Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.

Work Environment

• Work is performed indoors in a climate-controlled environment.