- A
- A
- A copy of your DD214/DD215 form; OR a letter from the US Department of Veteran's Affairs indicating you receive a non-service connected pension for the five (5) point preference.
- A copy of your DD214/DD215 form; AND a copy of your veteran's disability preference letter from the Dept. of Veterans' Affairs for the ten (10) point preference.
ADRC Specialist - Toledo, United States - Special Districts Cascades West Council of Governments
Description
ABOUT OREGON CASCADES WEST COUNCIL OF GOVERNMENTS (OCWCOG)OCWCOG manages a variety of local, State, and Federal programs to serve residents, local governments, and businesses in our tri-County Region.
OCWCOG is recognized by the State of Oregon as an Area Commission on Transportation (ACT) and a Type B Medicaid Transfer Agency.
Additionally, the association is recognized by the Federal Government as an Area Agency on Aging (AAA), an Economic Development District (EDD), an Economic Development Revolving Loan Fund Coordinator, a U.S.
Department of Agriculture Revolving Loan Agency, and staffs the two Metropolitan Planning Organizations (MPOs) in the Region. These designations increase OCWCOG's ability to serve our communities' needs.
As an Oregon intergovernmental entity, in addition to the programs and services that OCWCOG is required by State or Federal contract to provide, OCWCOG helps businesses find appropriate capital; facilitates seniors and persons with disabilities plan for independent living; coordinates local road improvement priorities; and assists with administration and technical support for its member governments.
Each program works towards OCWCOG's mission of helping the Region's communities collaborate to solve problems and connect member governments, businesses, and individuals with a wide array of resources.
Position Classification:
ADRC Specialist
Department:
Senior & Disability
Services Division
Reports
to:
Senior &
Disability
Services
Program Supervisor
SUMMARY OF
POSITION
Provides
initial screening for
all potential
consumers looking
for
information
related to
aging
and
disability services in the community including information and assistance, referral to other
agencies, and referral to appropriate individuals within the Senior and Disability Services
program.
Interviews consumers by telephone, and in their homes as needed, to help gather
information
to identify
needs.
Performs position duties in a manner that promotes customer service and harmonious working
relationships, including treating all persons courteously and respectfully.
Engages in effective
team participation through willingness to assist and support co-workers, supervisors, and other
work-related associations.
Develops good working relationships with division and agency staff
and supervisors through active participation in accomplishing group projects and in identifying
and resolving problems in a constructive manner.
Demonstrates positive acceptance of
constructive feedback and suggestions, to strengthen work performance.
Contributes
to
a
positive,
respectful,
and
productive
work
atmosphere.
Regular attendance
is
required to
meet
the demands of
this
job and to provide
necessary
services.
75% Essential Duty 1:
Provides information and referrals to programs administered by OCWCOG as well as other community programs and service providers.
Provides first contacts with consumers through telephone calls, email, in their homes, or walk in contacts.
Screens and assists individuals with identifying long term and short-term care needs, programs, and benefits available to consumers based on income and service criteria.
Provides service referrals based on state managed ADRC database as directed in ADRC policy.Mails information about services and applications for services to consumers.
Responds to situations requiring short-term assistance.
Responds to referrals made on behalf of consumers by service providers and community members.
Interviews consumers, service providers, and community members regarding consumer service needs.
Arranges for
and/or
develops resources for
providing
assistance
from
family,
neighbors,
churches,
service
organizations, etc. as needed.
Coordinates
with
medical
professionals
and
mental
health professionals
as
needed.
Receives all
Preadmission
Screening
(PAS) requests
from hospitals
and
nursing
facility
staff and enters screening
data
for
PAS case managers.
Performs screenings for services provided by OCWCOG.
Records all calls and encounters with consumers in appropriate state and internal information systems as direct by policy.
Updates the state managed ADRC Referral database as directed by policy.
Acts as a mandated reporter of abuse and neglect of adults over age 65, adults with physical disabilities, adults with developmental disabilities, adults with a mental illness, and any children under 18 years, to appropriate agencies.
Provides presentations and outreach to community groups and businesses.Provides follow-up to assist consumers in accessing appropriate resources or services.
Provides advocacy on behalf of consumers as needed, including facilitating the referral processes for community services groups and agencies.
10% Essential Duty 3: Administrative Processes
Attends meetings,
staffing,
and
training
as directed
by
supervisor.
Performs other duties as assigned by supervisor.
OTHER
JOB
DUTIES
Performs other
related
duties as assigned
by
supervisor.
WORKING
ENVIRONMENT
Work is performed primarily in an office environment utilizing a personal computer, telephone,
and a variety of office equipment.
Position requires sitting for long periods of time and
extensive computer and telephone use.
Field work requires transportation and utilizing laptop
computer. May risk exposure to people with irrational/hostile behavior and/or contagious
diseases. May
risk
contact with
domestic
animals while
making client
visits. Occasional
travel to
various meetings
and trainings is
also required.
SUPERVISION
RECEIVED:
Receives
supervision from
the
Senior
and
Disability
Services Program
Supervisor.
SUPERVISORY
RESPONSIBILITIES:
None
MINIMUM
QUALIFICATIONS
Education,
Experience
& Training
Bachelor's degree preferred, or associate degree plus three (3) years' experience in social
services, along with experience in customer relations, call management, information and
assistance
or related field that includes phone assessment and triage skills; OR any
satisfactory equivalent combination of education, training and experience which
demonstrates
the
knowledge, skills,
and abilities to
perform
the duties
of
the
job.
Knowledge, Skills, and
Abilities
Knowledge of and/ or
experience
working with
information
and
referral
taxonomy.
Broad
knowledge
of and
familiarity
with
the
issues and
concerns of
older adults
and
people
with disabilities.
Knowledge of, and ability to, operate a personal computer,
Knowledge
of, and experience
in,
Microsoft software.
Ability to
acquire and
apply confidentiality
rules
regarding client and provider
records;
Ability to pay attention to detail and maintain accurate, up-to-date records, and prepare
reports
using ADRC resources.
Ability to summarize data, write accurate, concise, and clear narratives and reports;
Ability to effectively interview and communicate with older adults and/or
people with
disabilities,
and/or
their family
members.
Ability to work
independently, organize
and
structure
work,
handle multiple
projects
and
a
high volume
of work.
Ability to initiate
own work with minimum
supervision.
Good
interpersonal
and customer
service
skills
and the ability
to effectively
communicate
verbally.
Ability to
establish and
maintain positive
and effective
working relationships with
staff,
consumers,
other
agencies, and the
public.
Ability to prepare
and deliver effective
presentations.
Ability to
assess individuals
in their own home
to determine
appropriate
service and/ or
community
referral.
Licenses, Certificates,
&
Other
Requirements
Possession
of
a
Valid Oregon Driver's License or have
the
ability to
obtain
reliable transportation
to
travel throughout the
three-county
area.
Ability to be certified through the Alliance of Information Referral Specialist (AIRS).
Position
requires
successful
completion of
a
criminal
history and
driving
record check.
This job description in no way states or implies that these are the only duties to be performed by an employee
occupying this position. Employees are required to follow any other job-related instructions and to perform any
other job-related
duties
requested
by
their
supervisor.
Requirements
are
representative
of
minimum
levels of
knowledge,
skills, and
abilities.
To
successfully
perform this job the
employee will
possess
the
abilities
or
aptitudes
to perform
each
duty
proficiently.
COMPENSATION PACKAGE
Starting salary is
$22.14- $29.67/ hourly DOQE.
A step increase will be awarded upon successful completion of a probationary period (typically six months), and then annually thereafter to the top of the range.
OCWCOG offers an attractive benefits package including:
Retirement
– OCWCOG pays both the employer's percentage, and employee's six percent (6%) contribution into the Oregon Public Employees System (PERS). In addition to PERS, OCWCOG pays into Social Security.
Insurance
– For select plans, OCWCOG currently pays one hundred percent (100%) of the insurance premiums for the employee and their eligible dependents. The insurance package includes medical, prescription, dental and vision coverage, life, accidental death and dismemberment, long term disability.
Holiday Leave
– OCWCOG provides eleven and one half (11 1⁄2) fixed holidays, plus two (2) personal days during each fiscal year.
Additional Benefits
– Deferred compensation options, Long-term care Insurance, Employee Assistance Program, Credit Union memberships, and options to participate in pre-tax Health Savings Account or Flexible Spending Account.
Sick Leave
– Full-time employees accrue eight (8) hours of sick leave each month.
Vacation Leave
– Full-time employees accrue vacation leave each month according to the following schedule:0-36 months - 8 hours/month
37-72 months - 10 hours/month
73-144 months - 14 hours/month
145 months and above - 16 hours/month
GENERAL INFORMATION
This position is represented by the Service Employees International Union (SEIU).
TO APPLY
You must submit the following application materials to be considered as a viable candidate:
and
current resume
that clearly describes your experience, skills, and/or knowledge related to the requirements of the position and demonstrates that you meet qualifications of the position listed above.
explaining how your background, experience and training qualify you for this position.
Please describe your experience and training specifically as they relate to the Minimum Qualifications.
If you are an eligible veteran and wish to claim veterans' preference points AND you also meet the minimum qualifications for this position, the points will be added to your score.
To receive veterans' preference points, you MUST attach to your application materials the following required documentation:For more information, please go to the State website:
OCWCOG is an equal opportunity/ affirmative action employer and is strongly committed to enhancing the diversity of its workforce. Assistance will be provided in the recruitment, application and selection process to applicants with disabilities who request such assistance. Please call
as early as possible regarding any assistance you may require.
If you have any questions, please contact HR at
. In the subject line please include the position title and the posting number.
OCWCOG will review application as they are received and may close the recruitment at any time as positions are filled.
The Posting Number for this position is
#J-18808-Ljbffr