- Check guest in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established.
- Thoroughly complete all guest transactions.
- Promote and sell special hotel programs.
- Interact with resort staff in a professional manner, assisting other departments with necessary information.
- Be knowledgeable of all emergency procedures and Resort policies.
- Maintain house bank.
- Communicate all pertinent information to the Front Office Manager and Supervisors.
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
- Solicit guest feedback via guest comment cards.
- High school graduate or equivalent.
- Two years of college education preferred.
- Two years experience in a service industry, preferably in the hospitality industry.
- Excellent oral and communication skills.
- Computer literate.
- Pleasant telephone demeanor.
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Front Desk Agent - Jackson, United States - Snow King Resort
Description
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company
Location Description:Located at the base of Snow King Mountain, just a few blocks from downtown and 20 minutes from the Jackson Hole Airport, Snow King Resort Hotel boasts breathtaking views of the Teton Mountain Range and offers its guests a wide variety of activities and amenities. As Jacksons largest venue, Snow King Resort Hotel offers over 20,000 square feet of combined indoor and outdoor function space. Featuring 203 guest rooms and vacation luxury condo rentals.
Overview:We are looking for a highly motivated individual to join our Guest Services team as a Front Desk Agent.
BASIC FUNCTION: The Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
