Field Service Engineer - Boston, MA, United States - BuildSubmarines

Description

Job Description

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life.

Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our multifaceted organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key.

Applying your communication skills, creativity and can-do attitude is essential.

The ability to help with solving customer problems and a commitment to deliver the highest-level of customer service is how you will build customer success.

You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of Agilent instrument and software solutions.

Installs and optimizes hardware/software/network products and configurations at customer sites
Diagnoses and resolves product performance problems
Performs maintenance and repairs
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business
Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software
Train other field engineers and customers in the solutions

Job Requirement:
Meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law.

These requirements vary by customer/vendor and may include but are not limited to post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs.

Your consent to participate in customer requested screening is a requirement of this position.

Qualifications

Bachelors, Masters or PhD degree within the science field e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar highly preferred; may consider applicants with an equivalent combination of education, training and experience
8+ years of experience with expertise working with GC and GCMS analytical instrumentation, ideally including repair, maintenance and/or troubleshooting
Ability to solve, high impact problems related to product availability; typically, system/ solution-focused
Excellent verbal and written communication skills
Strong customer relationship building skills are essential
Ability to travel 50% of the time
A valid driver's license is required for this position

Candidates must be able to perform work in the Springfield, Boston or Worcester area.

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Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact

For more information about equal employment opportunity protections, please visit

Option to Work Remote
Yes

Travel Required
75% of the Time

Shift
Day

Duration
No End Date

Job Function
Services & Support