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Desktop Support Technician - Menlo, United States - Right-Click
Description
One of our clients is a global investment banking advisory firm that manages over $4.5 trillion. They have earned a solid reputation by providing strategic advisory services, unsurpassed customer service, and execution excellence.They are looking for their newest Desktop Support Technician who will use their technical knowledge to work on complex issues in a thorough manner.
They will also escalate items from peers and projects within the pipeline. This is a hybrid position based in Menlo Park, CA.Desktop Support Technician's Responsibilities and DutiesSupport of our client's user base, this will come in but not limited to Telephone, E-mail, and/or Ticketing SystemPerforms complex problem solving and assistance on diverse software applications and hardware systems for department users and our client's communityCollaborating with other groups within the IT departmentAssist in monitoring managed service boardParticipate in on-call rotation
Desktop Support Technician's Qualifications and SkillsHigh school diploma or GEDKnowledge of Windows Operating SystemsMicrosoft Active Directory (AD) on-prem, and Azure environmentsKeen attention to detailStrong interpersonal, communication skills and the ability to work effectively with a wide range of constituencies in a diverse communityWork both in a team environment and be a self-starter
RightClick is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship, or any other characteristic protected by law.