Streaming Media Assistant - San Francisco, United States - Disney Entertainment & ESPN Technology

Description

Job Summary:

The Live Orchestration Department at DE&E Technology consists of agile and responsive teams of technicians that perform the daily processes and procedures required to run our live and on-demand streaming video products. The department's responsibilities consist of round-the-clock support for these products, ensuring proper functionality across all platforms. Oversight includes both Linear and Event based content, hands-on operational and procedural support for our products, including system health monitoring and incident management, in addition to live and VOD streaming media orchestration using proprietary software.

The Streaming Media Assistant is a key member of a daily operations team responsible for delivering high profile media products to market. Streaming Media Assistants routinely provide live, hands-on operational and procedural support for our partner products, including system health monitoring, routine issue mitigation, in addition to live and VOD streaming media orchestration using proprietary software.

Responsibilities:

Responsible for following operational procedures and raising awareness of issues in workflows when they arise

Execute defined processes to validate the quality and availability of live content streams

Record steps to troubleshoot workflows when issues arise

Basic Qualifications:

Must be available to work flexible hours, including nights, weekends, and holidays.

Strong understanding of computers and applications.

Must have an exemplary attention to detail.

Must possess strong communication skills, including written and verbal.

Must possess solid organizational skills.

Must be able to learn quickly and adapt to new situations.

Must have a strong ability to multitask and work in a fast-paced, time-sensitive environment.

High school diploma or equivalent.

Preferred Qualifications:

A solid computer and technical background, with experience working in digital media and online organizations.

Familiarity with streaming and broadcast media, particularly HTTP Live Streaming (HLS)

A team player who is enthusiastic with a strong work ethic.

Ability to troubleshoot efficiently.

A minimum of 1-year of relevant working experience

The hiring range for this position in San Francisco, CA is $47,400 - $63,400 per year based on a 40-hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.