Patient Care Coordinator - Riverside, United States - Neighborhood Healthcare
Description
About UsCommunity health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives.
At Neighborhood, this is our vision:
a community where everyone is healthy and happy. We're with you every step of the way, with the care you need for each of life's chapters. At Neighborhood, we are Better Together.
As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually.
We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
Since 1969, our employees have been making this mission a reality.Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond.
If this sounds like an organization you would like to be a part of, we would love to meet you.
ROLE OVERVIEW and PURPOSE
The Patient Care Coordinator works to support the mission and vision of Neighborhood Healthcare by supporting Primary Care Practice teams (PCP) to improve patient health outcomes.
The PCC will assist primarily with coordinating and providing panel management services to patient at highest risk for health deterioration and assisting patients achieve their self-care goal by increasing access to health services and resources.
RESPONSIBILITIES
Utilizes the primary care medical home model to provide coordinated team care to address current diseases
Provides panel management for preventative and health maintenance follow-ups for the maximum number of patients per day
Contacts new patients to provide a warm welcome to our clinic, explain the medical home, and answer patient questions
Schedules patients with chronic conditions for follow-up appointments per preventative and maintenance care schedules
Performs population management tasks, such as appointment scheduling, recalls, web portal callbacks, and addressing telephone encounters
Makes outreach calls to patients missing appointments based on preventative and chronic disease guidelines
Delegates ECW telephone encounters and Web Portal messages to medical assistants and providers
Implements actions for increasing productivity, such as scheduling patients for PCP follow-up visits, anticipating open slots for same day appointments, and proactively maintaining full provider schedules
Tracks and reports the progress of assigned tasks and logged PCP discussion topics in weekly supervisor meetings
Collaborates and supports the PCP to identify and implement actions for improving population management and patient care outcomes
Organizes weekly pre-clinic team huddles to update progress on various goals, such as Meaningful Use compliance and C.A.R.E. Transformation
Coordinates monthly medical assistant team meetings to discuss progress towards PCMH goals and areas needing improvement
Provides and documents patient end-of-visit interviews, coaching, and patient engagement conversations
Reinforces information given to patients and/or family with handouts to improve patient self-management skills and communication
Provides education to patients during medical appointments, as needed
Acts as first point of contact for patients and families asking questions and raising concerns through the patient web portal and via phone
Submits prior authorization for medications, DME supplies, and other items, as needed
Impacts patient experience by demonstrating values of Transforming Care, including courteous and helpful behavior and a commitment to accuracy
Shares accountability for overall patient health outcomes by working in coordination with PCP
Completes ECW notes for all care coordination and other services provided in a timely manner
Prioritizes activities according to need and required follow-up
Provides accurate and timely reports to supervisor, as required
Contributes to the success of the organization by participating in quality improvement activities
Operates to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders
Assists medical assistant and patients as needed
EDUCATION/EXPERIENCE
High school diploma or GED required
Medical Assistant Certificate from an accredited program required
Valid AHA (American Health Association) BLS certification required (on or before hire date)
One year medical assistant experience within medical home health preferred
Non-profit community health clinic experience preferred
Bilingual-English/Spanish preferred
Diabetes and hypertension education experience
ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)
Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Knowledgeable about and experience with medical home health
Ability to adapt to changing patient or organizational priorities
Ability to successfully manage multiple tasks simultaneously
Ability to use critical thinking to make decisions and problem solve.
Excellent planning and organizational ability
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Neighborhood Healthcare requires employees to be fully vaccinated (including a booster dose) against COVID-19 and demonstrate proof of vaccination/booster upon hire or receive approval for an exemption based on a medical reason, disability or religious belief.
Pay range:
$23.72 to $27.68 per hour, depending on experience.
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