- Must strive for 100% SLA complianceExperience managing geographically dispersed staff.
- Able to prioritize and drive to results with a high emphasis on qualityExperience using IT Service Management software (ServiceNow)Ability to lift and move equipment 40lbs.
- ITIL Certification.
- ITIL Foundations v2 or v3, ITIL Intermediate Service OperationsWork {fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px} Years of Experience 10 + years of related experience* may vary based on technical training, certification(s), or {fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px} CertificationTravel Required {fill:none;stroke:#5d666f;stroke-miterlimit:10} Citizenship U.S. Citizenship RequiredSalary and Benefit Information The likely salary range for this position is $102,000
- $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. About Our WorkWe are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
-
IT Manager of Support
2 weeks ago
Working America Associa Washington, United StatesIT Manager of Support & Application Services · At Working America, we believe in the power of collective action. Our mission is driven by the stories of working individuals who, together, can bring about significant change. With a membership of four million voices, our reach spa ...
-
IT Manager of Support
3 days ago
Working America Associa Washington, United StatesIT Manager of Support & Application Services · At Working America, we believe in the power of collective action. Our mission is driven by the stories of working individuals who, together, can bring about significant change. With a membership of four million voices, our reach spa ...
-
IT Support Manager
3 weeks ago
District of Columbia Housing Authority Washington, United States· ANNUAL SALARY: STARTING AT $124,305 · POSITION SUMMARY · This position directs and coordinates all end user technical support and internal customer service initiatives for the Information Technology Department (ITD) and aids the Director of Information Technology in formulati ...
-
Deskside Support Manager
3 weeks ago
General Dynamics Information Technology Washington, United StatesReq ID: RQ163416 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: None · Job Family: Help Desk · Skills: · Help Desk Operations,Information Technology (IT) Support,Technical Support · Experience: · 10 + years of related experience · US Citizenship Required ...
-
Deskside Support Manager
1 week ago
General Dynamics Information Technology Washington, United StatesThe world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all t ...
-
Deskside Support Manager
3 weeks ago
General Dynamics Information Technology Washington, United StatesReq ID: RQ163416 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: None · Job Family: Help Desk · Skills: · Help Desk Operations,Information Technology (IT) Support,Technical Support · Experience: · 10 + years of related experience · US Citizenship Required ...
-
Recovery Support Manager
3 weeks ago
The Ark of DC Washington, United StatesJob Description · Job Description Salary: · POSITION SUMMARY · The ARK of DC SUD Recovery Support Manager develops and documents care plans for individual patients, tracking processes, patient self-management support, implementation of clinical practice guidelines and work proc ...
-
Incident Support Manager
5 days ago
Patriot LLC Washington, United StatesThe Incident Support Manager will play a crucial role in managing incidents, ensuring smooth operations, and continuously improving the incident management process to meet the client's expectations and maintain a high level of service quality in a 24x7x365 environment. Requiremen ...
-
Deskside Support Manager
2 weeks ago
General Dynamics Washington, United StatesResponsibilities for this Position · Location: USA DC Washington - 100 F St NE (DCC087) · Full Part/Time: Full time · Job Req: RQ163416 · Type of Requisition: · Regular · Clearance Level Must Currently Possess: · None · Clearance Level Must Be Able to Obtain: · None ...
-
Incident Support Manager
2 days ago
Highlight Technologies Washington, United StatesHighlight is looking for an Incident Response Manager to play a crucial role in managing incidents, ensuring smooth operations, and continuously improve the incident management process to meet customer expectations and maintain a high level of servic Support Manager, Manager, Sup ...
-
Workflow Manager Support
5 days ago
The Squires Group Washington, United StatesOverview : · Our client is an award winning global integrator. They are supporting a major branch of the Department of Defense and have a contract opportunity for a Workflow Manager Support to maintain leadership schedules, manage conference room schedules and provide front offi ...
-
Support Operations Manager
3 weeks ago
Berkeley Research Group Washington, United States· Position at Berkeley Research Group, LLC · The Berkeley Research Group, LLC (BRG) Healthcare practice is ranked in the top 6 in the country by Modern Health Care. We provide financial and economic analysis of commercial contracts, health policy and provide litigation consulti ...
-
Incident Support Manager
3 days ago
Patriot LLC Washington, United StatesThe Incident Support Manager will play a crucial role in managing incidents, ensuring smooth operations, and continuously improving the incident management process to meet the client's expectations and maintain a high level of service quality in a 24x7x365 environment. · Require ...
-
Incident Support Manager
3 weeks ago
Highlighttech Washington, United StatesOverview · Highlight is looking for an Incident Response Manager to play a crucial role in managing incidents, ensuring smooth operations, and continuously improve the incident management process to meet customer expectations and maintain a high level of service quality in a 24/ ...
-
Incident Support Manager
3 weeks ago
Highlight Technologies Washington, United StatesOverview: · Highlight is looking for an Incident Response Manager to play a crucial role in managing incidents, ensuring smooth operations, and continuously improve the incident management process to meet customer expectations and maintain a high level of service quality in a 24 ...
-
Workflow Manager Support
2 days ago
The Squires Group Washington, United StatesOverview : · Our client is an award winning global integrator. They are supporting a major branch of the Department of Defense and have a contract opportunity for a Workflow Manager Support to maintain leadership schedules, manage conference room schedules and provide front offi ...
-
Incident Support Manager
5 days ago
Patriot LLC Washington, United StatesThe Incident Support Manager will play a crucial role in managing incidents, ensuring smooth operations, and continuously improving the incident management process to meet the client's expectations and maintain a high level of service quality in a 24x7x365 environment. · Require ...
-
Deskside Support Manager
3 weeks ago
General Dynamics Information Technology Washington, United StatesThe world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all t ...
-
Manager, Customer Support
1 week ago
OpenSpace Washington, United StatesWe appreciate being · recognized by experts · We're passionate about our work, our customers, and our colleagues. It seems to be working · A diverse team, united · in one cause · Work that's worth the work. The affordable housing crises, outdated infrastructure, aging power g ...
-
Customer Support Manager
1 week ago
Wonder Works Construction Corp. Washington, United StatesCompany Description · Wonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987. · The construction process is broken up into three distinct phases: Pre-co ...
Deskside Support Manager - Washington, United States - General Dynamics Information Technology
Description
The world of investing is fascinating yet complex.While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital.
GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.
The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC's IT infrastructure.Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC.
Currently; we are seeking a Deskside Support Manager in Washington, D.C. This manager-level position requires periodic night and weekend work to ensure the success of the Deskside Support operation.The selected candidate must be a US Citizen (without any dual citizenships) and able to obtain a Public Trust Suitability clearance, per contract requirements.
Since 1934 the SEC has been restoring and ensuring investor confidence in our capital markets by providing investors and the markets with more reliable information and clear rules of honest dealing.
Are you ready to do your part and support all Americans in this mission?To qualify, you must meet these basic qualifications:Must have a minimum of 10 years of total experience, with 5 years in leading and managing IT Support teams of 25 technicians or more.
Must have demonstrated experience managing staff of using metrics to drive performance.Serve as point of contact/escalation for the customer.
Communicate customer risk and concerns to team leaders and upper management.
Must have experience managing teams and technologies that span across all end-user hardware and software.
Create SOP and documentation for the customer as requested.
Manage assets of all existing IT equipment.
Maintain a strong relationship with the SEC IT Service Desk.
Provides timely responses to client and management requests.
Support continuous improvement in the operation and functioning of the system, as well as the system support process quality of the operations.
Provide status updates on such requests on a regular basis.Assist with IT Asset Management responsibilities, which include updating and modifying asset records.
It would be great if you also had: