Mobile Service Advisor- Coggin Ford Deland - DeLand - Asbury Automotive

Description

About Asbury Automotive Group

We are a Fortune 500 company and one of the largest franchised automotive retailers in the United States. Our culture is grounded in our North Star and Compass, powered by our DRIVE values, focusing on becoming the Most Guest Centric Automotive Retailer.

Our Vision:

To provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally.

Why Join Us:

We're looking for an energetic, customer-focused Service Advisor who will help us redefine the car-buying experience.

Job Summary:

The Service Advisor is the face of the dealership for service customers. This role presents and sells needed products and/or services to customers in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements.

Main Responsibilities:

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers' specifications
• Generate and provide customers with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales, and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer's warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional, and national scores
• Comply with all federal, state, and local laws, and company policy, regarding the safeguarding all customer, company, and manufacturer information, as well as customers' vehicle and property
• Must be able to manage in a fast-paced work environment with limited supervision
• Must have great customer service, phone, and computer skills

Benefits:

Pay and Recognition:

• Paid holidays and paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards (select management and front-line team member's eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance, and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional Growth and Development Opportunities:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities