Delighted to Serve Night Auditor - Seattle - Renaissance Seattle

    Renaissance Seattle
    Renaissance Seattle Seattle

    1 week ago

    Description

    Hourly Compensation: $25.50
    (This is a set hourly wage. No wage range exists).
    Non-Exempt, Overtime Eligible
    This position may be eligible for longevity incentive program at 6 months, and 1 year of employment.
    BENEFITS:

    • Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program
    • Free Short-Term Disability (up to $750 per week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment
    • Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
    • Paytient Healthcare Spending
    • 401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
    • Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91st day of employment)
    • Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan
    • Free Employee Assistance Program (EAP)
    • Travel Assistance Program
    OTHER BENEFITS:
    • Hotel discounts at 10,000+ global destinations (nightly rates as low as $45)
    • Parking: Complimentary in our parking garage (subject to availability)
    • 50% subsidy for public transportation expenses
    • Referral program of $250 per successfully referred new hire
    • Complimentary cafeteria meals
    • Monthly employee appreciation events
    • Employee Exercise Room
    • Community Service Events
    WHY THE RENAISSANCE SEATTLE HOTEL?
    Were you always the curious kid that opened every cabinet, peeked behind every door, and never passed up the opportunity to ask "why"? If that sounds like you, then the Renaissance is the place for you Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the "why" in you. If you've got authentic style, a natural curiosity and a warm way with people, then come live the Renaissance way.... live life to DISCOVER. If you're passionate about your neighborhood, always looking to explore places one wouldn't find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine, explore, and grow The Renaissance isn't just a place to spend the night, it's a place with style just as unique and adventurous as yours. We're not just looking for anyone... We're looking for YOU
    Where do you want your career to go? It's up to you. A lifer in your discipline - great, we know you will perform exceptionally every day. Would you like to explore other disciplines at some point? There is no better opportunity than this one. You are striving to be a Front Office Manager, Director of Rooms, General Manager, or more? We'll support you all the way.
    ABOUT OUR MANAGEMENT COMPANY
    • The R.C. Hedreen Company is Seattle's pre-eminent hotel developer. R.C. Hedren Co. built the Hilton, Crowne Plaza, Renaissance, Grand Hyatt, Hyatt at Olive 8, Hyatt Regency, and more to come.
    • Ownership is also the management company - No red tape
    • The company values longevity -nearly half of our team has been with us 5+ years
    ABOUT OUR HOTEL
    • 4th largest hotel in Seattle
    • Stable operation - hotel has never been sold
    • Three onsite Beverage and Food outlets, The Fig & The Judge Restaurant, the 515 Bar & Lounge, The 515 Coffee Bar
    BRING US YOUR STYLE AS A DELIGHTED TO SERVE AGENT
    As a Renaissance Front Desk Ambassador, you set the stage for the entire guest experience. You're often the first person a guest meets, and your warm, genuine approach helps them feel welcomed, comfortable, and at home. In this role, you create meaningful connections by reading guest cues, tailoring your service style, and offering personalized recommendations that highlight the unique character of our hotel and the surrounding area.
    You are an explorer, a problem-solver, and a storyteller-someone who brings the local culture to life and helps guests discover what makes our neighborhood special. By working closely with teams throughout the hotel, you ensure every guest enjoys a smooth, easy, and memorable stay from arrival to departure.
    Key Responsibilities
    Guest Engagement & Service
    • Greet every guest with a smile, eye contact, and a friendly greeting.
    • Engage guests in conversation about their stay, needs, and interests.
    • Anticipate guest needs using verbal and nonverbal cues.
    • Assist guests with disabilities following proper guidelines.
    • Handle all guest requests, questions, and concerns via phone, email, chat, or in person.
    • Provide accurate information about amenities, services, and local attractions.
    • Follow up to ensure all guest requests are completed to their satisfaction.
    Check-In / Check-Out
    • Process check-ins and check-outs, verify identity, secure payment, and issue keys.
    • Set up accurate accounts, verify billing, and document exceptions.
    • Coordinate with Housekeeping regarding room readiness.
    • Approve late check-outs based on occupancy and maintain accurate records.
    • Manage room assignments and adjustments based on guest preferences.
    Call Handling & Communication
    • Answer calls using proper etiquette (within 3 rings, smile in your voice, use guest names).
    • Direct calls, take messages, and record requests clearly.
    • Process wake-up calls and relay information to appropriate departments.
    • Communicate professionally with guests and teammates at all times.
    Food & Beverage Support
    • Take and process F&B orders, answer menu questions, and enter transactions.
    Reports & Records
    • Run assigned daily reports and ensure accuracy.
    • Log all guest requests, incidents, and adjustments in the CRM system.
    Cash Handling & Finance
    • Process payments (cash, credit, debit, checks).
    • Balance and secure your bank at beginning and end of shift.
    • Follow accounting procedures for adjustments, paid-outs, and system outages.
    Teamwork & Professionalism
    • Maintain strong working relationships across all departments.
    • Support coworkers, communicate effectively, and handle sensitive issues with respect.
    • Keep uniform and appearance clean and professional.
    • Follow all policies, procedures, and confidentiality guidelines.
    Safety & Security
    • Follow emergency procedures and report any unsafe conditions immediately.
    • Maintain awareness of property security concerns.
    • Notify Security of incidents such as theft reports.
    Other Duties
    • Assist with parking/valet communication and dispatch.
    • Perform other reasonable tasks as assigned by supervisors.
    Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. Consistent with these obligations, Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.
    Washington State is an "at-will" state and as such both employer and employee reserve the right to terminate employment at any time, with or without notice or cause, except as otherwise provided by law.
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