Entry Level Client Service Reps - Morrow, GA, United States - VXI Global Solutions

Description

VXI is looking for highly motivated and qualified Customer Relations Representatives to work full-time on-site in Morrow, GA in our world-class contact center.

You will be responsible for providing exceptional customer service and support to our clientssubscribers.

These subscribers are part of a dedicated network for public safety agencies, and your role will involve assisting emergency service personnel, law enforcement agencies, and other public safety organizations.

Customer Support:

Respond to incoming calls, emails, or chat inquiries from subscribers, addressing their questions, concerns, and technical issues in a timely and professional manner.

~ Troubleshooting:
Diagnose and resolve technical problems related to subscriberdevices, services, and applications


Account Management:

Assist customers with account-related tasks such as activating new lines, updating account information, processing billing inquiries, and providing information on available plans and services.

~ Maintain a comprehensive understanding of our clients offerings, including devices, network capabilities, and features. Stay up to date with new products, services, and promotions to provide accurate and relevant information to customers.

~ Escalate complex issues to higher-level support or relevant departments while ensuring proper documentation of customer interactions.

~ Quality Assurance:
Adhere to established call center guidelines, quality standards, and service-level agreements (SLAs) to deliver excellent customer service. Strive to achieve individual and team performance metrics and KPIs.

~ Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, using designated software systems.

Monday-Sunday from 7 am-12am EST


You must be available to work anytime during center operating hours including Saturdays, Sundays and holidays
Training
~ Monday-Sunday from 7 am-12am EST

~4 weeks of in-class paid training and 2 weeks on the phone paid training


You must be available to attend 100% of your training, no time can be missed
Prior experience in a customer service or call center environment is preferred.

~ Familiarity with mobile devices, smartphones, and wireless networks is desirable.

~ Proficiency in using computer systems and software applications for data entry, documentation, and research.

~ Flexibility to work in shifts, including evenings, weekends, and holidays as required.

00 per hour

~ Shift Differential:

00 (5PM -11PM local time zone)

o Overnight:
$ PM 7AM local time zone)
~ Daily pay

~ Full Health Insurance (Medical, Dental, & Vision)

~

Abundant Advancement Opportunities Equal Opportunity Employer:
disability/veteran

~ Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. **