Quality Customer Service Representative - Chicago, United States - KAIZEN MANAGEMENT LLC - Compeat Restaurant Implementations

Description

Summary / Primary Role:
The Quality Customer Service Representative is responsible for performing all tasks involved with customer service and client services.

This position will involve learning and explaining services and products directly to consumers on behalf of all of our clientele.

Principal Duties and Responsibilities:
(Management may amend or assign duties and responsibilities to this job with appropriate notification)

Communicate with customers directly and provide product/service information, answer questions, and assist with the order process

Follow directions and work as a team.

Responsible for assigned customer sales accounts

Responsible for the accuracy of all paperwork completed for new customer sales accounts

Maintains training abilities for clients and consumers

Responsible for accuracy of all entries for client services and sales

Create all in-office projects and classroom training products

Must be pleasant, professional, detailed communication skills

Plan, coordinate, and execute customer outreach

Comfort working with iPads and tablet-based software

Analyze the profitability and efficiency of the team to exceed sales goals

Learn basic customer service and sales techniques and client services to help with problem shooting

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