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    Client Relationship Manager, Healthcare - Norfolk, United States - Cognizant North America

    Cognizant North America
    Cognizant North America Norfolk, United States

    3 weeks ago

    Default job background
    Description
    Healthcare (payer) - Client Relationship Manager

    Location:
    Cincinnati, Ohio - (local candidates please - within driving distance). Must be on client site 3 days/wk.

    About Cognizant

    Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.

    Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.

    Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.

    Cognizant's Healthcare business unit is one of Cognizant's highest growth businesses and a critical part of Cognizant's business strategy.
    Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.

    Overview

    Client Relationship Managers (CRM) are key contributors to commercial side of Cognizant IT and Consulting Business.

    They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts.

    They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements.

    The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met.

    They work towards establishing a positive client experience through delivery excellence.

    This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.

    Key Responsibilities

    Build trusted relationships with client stakeholders

    Understand the client environment, issues, and priorities

    Work with clients to define their problems and co-create solutions

    Drive RFPs / proactive bids with regards to renewals, extensions, and expansion

    Tracking of healthcare industry trends relevant to client business and bring forth proactive ideas and solutions within technology space

    Serve as the day-to-day point of contact for the clients

    Responsible for backlog growth including renewals and extensions of current engagements

    Lead the onsite project teams and ensure they understand the client environment

    Measures

    A CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.

    Required Qualifications


    Minimum 5+ years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.

    Industry domain expertise in

    healthcare

    (payer)


    Large deal experience:
    $5M - $10M deals.

    Experience managing Client P&L - quota of $7M+

    including reporting and metric assessment for the account.


    Healthcare (payer), Account Management, sales, farming, technology knowledge, consulting services and quota history OR P&L responsibilities - quota of $7M+.

    ~ MUST be on client site 3 days/week

    BS Degree or equivalent experience

    Preferred Qualifications

    MS or MBA degree preferred

    Strong background in a project environment and application development.

    Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment

    Must be detail oriented and able to manage and maintain all facets of complex assignments.

    Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications

    Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences

    Top Reasons to Join Our Team

    Excellent compensation/benefits. A strong financial incentive package that includes a solid base salary with a highly attractive commission's plan. Further incentives include award programs, club trips, and excellent benefits package. Wide exposure to industry, product, and functional standard methodologies; as well as outstanding teams supporting your sales pursuits. Encouraging management team that rewards initiative & success. Exciting, industry leading practice where you can truly build a long-term career.

    Congenial, collaborative, and goal-oriented environment; the opportunity to work with and learn from a diverse, highly experienced team of business professionals.

    Tremendous opportunities for growth with a real career path promoting career advancement.

    Benefits

    Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

    Medical/Dental/Vision/Life Insurance

    Paid holidays plus Paid Time Off

    401(k) plan and contributions

    Long-term/Short-term Disability

    Paid Parental Leave

    Employee Stock Purchase Plan

    Disclaimer:
    The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, based on applicable law.

    A Good fit for the Cognizant culture


    A person who possesses a true passion for changing organizations for the better, and desires to do so within a goal, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence.

    Our "Cultural Value Drivers" are well-known and clearly communicated within the organization: Open, Visible, Motivated, Empowered, Opportunity-Filled, Flexible & Collaborative.

    Work Authorization


    Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future.

    Why Choose Cognizant?


    It takes a lot to succeed in today's fast-paced market, and Cognizant Digital Business has become a leader in the industry.

    We love big ideas and even bigger ambitions We stand out because we put human experiences at the core.

    We help clients engage customers by envisioning and building innovative products and services. But we don't stop there.

    We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both inspiration and a plan.

    Everything we do at Cognizant we do with passion-for our clients, our communities, and our organization. It's the defining attribute that we look for in our people.

    Along with a competitive salary and bonus plan, Cognizant offers a generous and comprehensive benefits package.

    #LI-PMB

    Job Location :
    Norfolk, Virginia, United States

    ||

    Cincinnati, Ohio, United States

    Employee Status :
    Full Time Employee

    Shift :
    Day Job

    Travel :
    No

    Job Posting :
    Apr
    About Cognizant

    Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.

    Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

    Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.

    Learn how Cognizant helps clients lead with digital at

    or follow us

    Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
    Cognizant is an equal opportunity employer.

    All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

    If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email

    with your request and contact information.

    #J-18808-Ljbffr
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