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- Paid time off, holiday pay, 401K, medical, dental, vision, life, disability, license reimbursement and continuing education funds.
- Coordinate the day-to-day activities, provide input to management on various matters such as performance evaluations, participate in panel interviews, staffing and scheduling, training, and have disciplinary input.
- Order front office supplies and coordinate with back office teams to complete orders and ensure costs meets budget requirements.
- Lead regular scheduled CA meetings; participate in all office meetings; organize team building events.
- Serve as a mentor for other CAs in acquiring new skills and knowledge; provide feedback and direction to ensure the patient experience is maintained at the highest level at all times.
- Support management by ensuring teams provide high standards of patient care at all times; provide recommendations to improve quality of patient care, assisting with difficult patient conversations
- Support management by providing input and feedback on various matters regarding CAs, such as annual reviews, employee counseling, staffing, scheduling, interviewing, and hiring.
- Serve as patient product "expert" by educating others and staying up-to-date on supplies and sales.
- Serve as subject matter expert in the utilization of our Complaint Management System in order to timely document patient incidents.
- Flexibility to travel to other WDG locations within a reasonable range as described in our Travel Policy as needed based on business need.
- Strong computer skills including Microsoft Windows applications, and experience with electronic medical or dental records system.
- Cash handling and payment procedures
- Excellent customer service skills; ability to manage conflict; identify alternative means of communication as needed; and communicate effectively and professionally with patients and team members.
- Medical/Dental clinic or healthcare experience desirable, including strong knowledge of HIPAA compliance procedures.
- Strong interpersonal skills
- Strong organizational skills with ability to prioritize and meet deadlines. Strong attention to details and producing accurate work.
- Working knowledge of dental terminology, risk factors, diagnosis, treatment plans and recalls.
- A stable, dentist-owned private company with an eye on the future.
- Excellent benefits including:
- Paid time off
- 401k $1 for $1 match up to 5% of your compensation or the IRS limit for 401(k) contributions, whichever comes first
- Medical, dental, life and disability insurances
- Tuition reimbursement
- A culture of inclusivity and respect in line with our core values of health, compassion, innovation and integrity.
- Supportive community outreach dollars and encouragement to volunteer.
- Thorough employee orientation and onboarding.
- A provider and employer of choice in the Northwest for 50 years.
- Dental insurance + providers in over 50 general and specialty offices in OR, WA and ID.
- Dedicated to proactive care to facilitate the best possible outcomes.
Lead Patient Care Advocate - Corvallis, United States - Willamette Dental Group
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Description
Offering a generous new hire total compensation package which includes, but is not limited to:
High school diploma or equivalent required, post-secondary coursework is desirable with a minimum of two years company experience OR equivalent combination of education and experience which will provide the ability to perform the essential functions of the position.
We provide:
We evaluate qualified candidates without regard to race, color, religion, sex, national origin, veteran status and other protected characteristics.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
This position may be exposed to PHI in the course of his/her duties, and will handle protected information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).