Community Engagement Specialist - US - Remote

Help us tackle the growing wildfire crisis with the latest advancements in AI and IoT · Who we are · The problem: Every minute matters in fire response. As climate change amplifies the intensity of wildfires—with longer fire seasons, dryer fuels, and faster winds—new ignitions s ...

Job description

Help us tackle the growing wildfire crisis with the latest advancements in AI and IoT

Who we are

The problem: Every minute matters in fire response. As climate change amplifies the intensity of wildfires—with longer fire seasons, dryer fuels, and faster winds—new ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respond—preventing small flare-ups from becoming devastating infernos.

About Pano: We are a 150+ person growth-stage hybrid-remote start-up, headquartered in San Francisco. We are the leader in early wildfire detection and intelligence, helping fire professionals respond to fires faster and more safely—with the right equipment, timely information, and enhanced coordination—so that they can stop a new ignition before it grows. Pano AI combines advanced hardware, software, and artificial intelligence into an easy-to-use, web-based platform. Leveraging a network of ultra-high-definition, 360-degree cameras atop high vantage points, as well as satellite and other data feeds, Pano AI produces a real-time picture of threats in a geographic region and delivers immediate, actionable intelligence.

Pano AI is on TIME's list of the 100 Most Influential Companies of 2025 MIT Technology Review listed Pano as one of the top 15 climate tech companies to watch in 2024, and Fast Company named Pano AI one of the Top 10 most innovative companies in AI of 2023. We've also been featured in the Wall Street Journal, Bloomberg, and CNBC News. Pano AI's dozens of government and enterprise customers span 16 states in the U.S., five states in Australia, and BC, Canada, and we are currently monitoring over 30 million acres of land. Pano AI has raised $89M in venture capital funding from Giant Ventures, Liberty Mutual Ventures, Tokio Marine Future Fund, Congruent Ventures, Initialized Capital, Salesforce Ventures, and T-Mobile Ventures. Learn more at

The Role: Pano AI is seeking a Community Engagement Specialist to support the Agency Engagement team in building and maintaining strong relationships with fire agencies, emergency management offices, and disaster response organizations tied to Pano deployments. This is a foundational role designed to help scale engagement efforts across a large geographic footprint while enabling the broader Agency Engagement team.

In this role, you will support outreach, onboarding, training coordination, and ongoing engagement with end users. You will work closely with Agency Engagement Managers, Customer Success, and Operations to ensure agencies are supported, informed, and actively using Pano's platform.

This role is designed as a development position with a clear growth path into an Agency Engagement Manager role over time.

What You'll Do

• Support Agency Engagement Efforts: Assist Agency Engagement Managers in maintaining relationships with fire departments, emergency management agencies, and other public safety organizations across assigned regions.

• Coordinate Outreach and Onboarding: Support outreach to agencies, help schedule onboarding sessions, and assist with training coordination to ensure end users understand how to use Pano's platform effectively.

• Help Drive Adoption and Usage: Track engagement and usage, flag agencies that need follow-up, and assist with re-engagement efforts to ensure consistent platform usage.

• Support Field Execution: Work closely with Operations, Customer Success, and Sales to help ensure deployments are supported and agencies receive timely communication and assistance.

• Act as a Support Resource for Agencies: Answer questions, route requests appropriately, and help ensure agencies feel supported throughout onboarding and ongoing usage.

• Contribute Feedback and Insights: Collect feedback from agencies and share insights with internal teams to help improve training materials, workflows, and product usability.

What You'll Bring

• Bachelor's degree or equivalent professional experience.

• 0–2 years of experience in wildfire response, emergency management, public safety, environmental science, or a related field, or strong interest in transitioning into this space.

• Some experience in customer-facing, operations, training, or support roles preferred (internships or entry-level roles acceptable).

• Strong communication skills and a willingness to engage with external stakeholders.

• Comfort working in a fast-paced, team-oriented environment.

• Organized, detail-oriented, and able to manage multiple tasks simultaneously.

• Interest in climate resilience, public safety, and mission-driven work.

• Comfort working with technology and learning new systems.

• Willingness to travel up to 10–20% to support trainings, site visits, or events.

Final compensation for full-time employees is determined by a variety of factors, including job-related qualifications, education, experience, skills, knowledge, and geographic location. In addition to base salary, full-time roles are eligible for stock options. Our benefits package also includes comprehensive medical, dental, and vision coverage, a matching 401(k) plan, and flexible paid time off.