Staff Network Engineer - Mountain View, United States - Coupang

Description

We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did we ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Job Overview

The Staff Network Engineer works with Corporate IT managers and teams, company stakeholders to plan, develop, coordinate, and execute strategies consistent with the mission and purpose of Coupang. The position will mentor a team of engineers to troubleshoot and optimize our networks for our users and customers. This position requires a strategic leader with demonstrated experience in Data Center network and Office network services, network project governance and planning, vendor relationship management, change management, risk management, and organizational strategic planning. The position will support the team to execute a playbook while staying focused on the expected output. The incumbent must be able to evaluate risk, be able to act expeditiously to make decisions, understanding the factors associated with decision-making in a technological environment. This position requires original thinking and judgment in the development and takes on full responsibility and accountability for network design, creation, installation, and maintenance.

Key Responsibilities

Responsibilities will include, but not be limited to, the following:

· Provides long-range strategic planning for new and innovative networking technologies, including research and development of alternative architectures, new infrastructure framework, and engineering strategy; monitors the impact of technological developments.

· Leads advanced technical project teams and contractors, with engineering emphasis on routing/switching, system buildouts, and systems security and reliability; plans, assigns, directs and coordinates work efforts; develops project plans, timetables, and staff requirements.

· Develop and enforce standard operating procedures to ensure quality and productivity.

· Collaborate with stakeholders and other IT leaders to develop overall network strategy in the context of the business strategy.

· Ensure disaster recovery plans are in place, updated as needed due to business, environmental or regulatory changes and are exercised as defined.

· Maintain customer satisfaction and to ensure quality standards, adherence to processes, policies, and service level agreements for customer responsiveness, incident resolution, and follow up.

· Establish industry best practices that are right sized for the organization to manage risk, meet business needs, and deliver services and solutions successfully.

· Manage the delivery lifecycle from technical design through integration testing, collaborating with stakeholders on functional design and user testing.

· Assess the technical and business fitness of the infrastructure portfolio and their associated costs and risks.

· Work with cross functional teams to define and execute on Network Infrastructure Support Strategies and communication across the teams.

· Develops criteria and oversees design and development of prototypical lab environments for the purpose of providing testing and training platforms of new networking technologies by engineering and operations staff.

· Develop system installation and configuration documents for references.

· Recommend new networking technologies to improve performance, reliability, and scalability.

· Perform root cause analysis of network issues and recommend corrective actions.

· Represents the department at user group, task force and steering committee meetings and pilot testing, as assigned.

Qualifications

Required knowledge and skills

· In-depth knowledge of network technologies and protocols, primarily TCP/IP.

· Extensive experience with routers, switches, network security, Internet/Intranet environments; strong understanding of internal/external routing protocols.

· Deep understanding and successful implementation of Industry Best Practices Network Operations and Standards, Uptime Tier Levels & Operational Sustainability Standards.

· Ability to oversee, monitor, and maintain network operations, including high-availability and resilient network architectures.

· 15+ experience in datacenter operations, infrastructure operations, implementation, or management.

· Knowledge of technology industry trends and emerging technologies.

· Knowledge of project life cycle methodologies.

· Ability to evaluate and make recommendations on different network-related applications software packages.

· Ability to manage studies, special projects, and assignments with long-range impacts.

· Ability to plan, direct, assign, supervise and evaluate project teams and task forces.

· Demonstrated leadership experience building cross-organizational consensus with exposure to technology providers and/or business clients.

· Proven problem solving and negotiation skills in multi-party situations

· Exceptional communication skills, executive presentation skills, relationship building skills and the ability to influence at all levels of the organization

Professional Experience

· Bachelor's or master's degree in computer science, information systems, engineering, technology, or related field required

· 15+ years of demonstrated experience managing a high-performing, cohesive team, and leading network implementation and enhancement

· Minimum of 5 years of Software-Defined Network expertise, understanding of network automation, and experience implementing Hybrid Cloud Infrastructure

· Professional certification (e.g., CCIE, JNCIE, CISSP, CISA, ITIL, PMP)

Pay & Benefits

Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation.

The base pay for this position ranges from $160,000/year in our lowest geographic market to $205,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

General Description of All Benefits

· Medical/Dental/Vision/Life, AD&D insurance

· Flexible Spending Accounts (FSA) & Health Savings Account (HSA)

· Long-term/Short-term Disability

· Employee Assistance Program (EAP) program

· 401K Plan with Company Match

· 18-21 days of the Paid Time Off (PTO) a year based on the tenure

· 12 Public Holidays

· Paid Parental leave

· Pre-tax commuter benefits

· MTV - [Free] Electric Car Charging Station

General Description of Other Compensation

"Other Compensation" includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers.

If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at .

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.