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Field Service Specialist - Denver, United States - Huber Technology
3 weeks ago
Description
Job DescriptionJob Description
The Field Service Technician is responsible for providing professional service and support for Huber Technology customers by performing field service installations, start up, repair and maintain HUBER waste water equipment.
The Field Service Specialist, Industrial-Mechanical Repair Emphasis will work within the guidelines established by the Director of Service and/or President and will follow established procedures when representing Huber Technology.
DUTIES AND RESPONSIBILITIES
The following represents a list of essential duties and responsibilities of a
Field Service Specialist:
(Other duties may be assigned)
REQUIRES 100% TRAVEL M-F
Responsible for installing, calibrating, configuring, testing, maintaining, evaluating, troubleshooting, pre-commissioning, commissioning and repairing as necessary, waste water equipment manufactured by, but not limited to Huber Technology Huber equipment, pumps, motors, valves, polymer stations, etc.
Perform unscheduled maintenance or repair of the equipment and all other associated equipment
Perform installation of the equipment at customer sites as well as conducting pre-installation assistance
Review blueprints, plans, specifications and other customer documentation to prepare for startup or service.
Responsible for on-site training of customer personnel to Huber Technology standards.
Build customer relationship in a professional manner through solution-oriented communications and service, providing both on-site and telephone support.
Work with engineering, project management group, spare parts group and management to resolve escalated problems
Provide written reports to the Director of Service on all activities carried out on site and complete all required documentation in a timely manner.
Provide expense reports to the Director of Service on all expenses occurred out on site and completes all required documentation in a timely manner.
Work closely with the Director of Service, Aftermarket Sales Team and Operations Team, to ensure that site work is carried out in the required order, for completion by the required time.
To develop and maintain at all times due regard for safe working practices on site and to report any breaches of health & safety manners to the Environmental Health and Safety Coordinator and/or the Director of Service.
To undertake any appropriate technical activities that may not be related directly to site, as may be allocated to you from time to time by the Director of Service.
To ensure that materials, tools and equipment provided to you to carry out your work are kept safe, secure and in good order.
Assist when needed in manufacturing or engineering with customer projects as well as unit refurbishment or replacement at the customer site or Huber Technology manufacturing facility.
Educate the customer on basic operation of their equipment
Assist when needed in the parts department with recommending spare parts and wear parts to existing and new customers
Perform all welding activities that are required in the shop and/or customer site
To take responsibility for ensuring that all necessary travel, medical and associated documentation is valid and kept up to date and to inform the Field Service Manager in adequate time to procure any replacements
Provide in-depth troubleshooting via phone with customers in the field
Provide technical assistance to all representatives of Huber Technology, Inc. in the field
Assist customers with via phone and in the field with on application and process related issues
Assist the Director of Service, V.P. of Operations and Aftermarket Sales Consultants with identification of warranty vs. non-warranty issues
Maintain a professional appearance towards customers on the telephone and by correspondence as well as in person
Take responsibility for ensuring that all necessary documentation is valid and kept up to date and to inform the Director of Service in adequate time to procure any replacements.
Uniforms are provided by Huber Technology, Inc.; Field Service Specialists are required to be in uniform at all times during their normal work.
Provide technical support to other Field Service Specialists in the field
Comply with all safety policies, practices and procedures
Participate in proactive team efforts to achieve departmental and company goals
Accepts other responsibilities as requested by the Director of Service
III
EDUCATION AND EXPERIENCE:
Associate's Degree in a technical field or equivalent mechanical-industrial repair/service work experience, minimum 1-2 years in related field or an equivalent combination of education and experience.
Candidates must be located within close proximity to a major airport
Pre-Hire:
This role requires ability to pass a pre-hire drug test, random safety/drug testing, pre-hire background check and completion of an I-9 form.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
