Customer Service Representative-Lead - Elmira - Hardinge

    Hardinge
    Hardinge Elmira

    2 days ago

    $65,000 - $105,000 (USD) per year *
    Description

    Customer Service Representative-Lead

    Open Date 3/3/2026

    Shift -not applicable-

    Category Customer Service

    Division Forkardt Hardinge

    Location Elmira, NY

    Remote Position Y/N

    Full-Time/Part-Time Full-Time

    Exempt/Non-Exempt Non-Exempt

    Description

    Job Title: Customer Service Lead

    Department: Sales

    Location: Forkardt Hardinge - Elmira NY (Onsite)

    Shift: First Shift

    Employment Type: Full-Time

    Exemption Status: Non Exempt

    Company Overview

    Forkardt Hardinge is a leading provider of precision manufacturing solutions and tooling systems. We are committed to delivering high-quality products and exceptional service to our customers in the machining and manufacturing industries. Our team is dedicated to innovation, collaboration, and continuous improvement.

    Position Overview

    The Customer Service Representative Lead is a salaried, exempt role that serves as a senior member of the Customer Service team. This position provides advanced customer support while acting as a day-to-day leader, mentor, and escalation point for Customer Service Representatives.

    The CSR Lead is responsible for ensuring consistent execution of customer service processes, supporting workload coordination, assisting with training and onboarding, and driving continuous improvement initiatives while maintaining a strong customer-first focus.

    Key Responsibilities

    Serve as a primary escalation point for complex customer inquiries, requests, and complaints.

    Communicate effectively with customers, distributors, and internal stakeholders via phone, email, live chat, and in person.

    Prepare and review quotes, perform follow-up activities, and support sales objectives.

    Oversee order processing accuracy, monitor production timelines, and coordinate expediting activities as required.

    Maintain advanced product knowledge to support customer needs and solution selection.

    Leadership & Team Support

    Provide daily guidance and mentorship to Customer Service Representatives.

    Assist with onboarding, training, and cross-training of team members.

    Support workload prioritization and coverage to meet customer and business demands.

    Promote a One Team, Customer First culture and lead by example.

    Partner with Sales, Production, Engineering, and other departments to resolve issues and improve customer experience.

    Process Improvement & Quality

    Ensure adherence to company policies, procedures, and service standards.

    Identify and help implement process improvements to increase efficiency, accuracy, and customer satisfaction.

    Support data accuracy, documentation, and reporting related to customer service activities.

    Qualifications

    High School Diploma required

    Associate Degree or higher in a related field preferred

    Skills & Requirements:

    Minimum of 5 years of customer service experience required

    Experience in a manufacturing environment strongly preferred

    Prior lead, senior, or supervisory experience preferred

    Strong proficiency in MS Word, Excel, and Outlook required

    Experience with JD Edwards preferred

    Excellent communication, organizational, and problem-solving skills

    Ability to manage multiple priorities in a fast-paced environment

    Compensation and Benefits

    Pay Range: $26.00-$28.00 (depending on experience)

    Comprehensive benefits package including:

    Health insurance

    Life insurance

    401(k) retirement plan

    Paid time off

    Paid holidays

    Long-term disability insurance

    Work Environment

    Location: This position is onsite at our Elmira, NY facility

    Forkardt Hardinge is an Equal Opportunity Employer, Veteran/Disability

    About the Organization Forkardt Hardinge WorkholdingFor over a century, Forkardt & Hardinge have been at the forefront of precision workholding solutions. Our legacy of excellence continues to set the industry standard, ensuring that your machining operations are as efficient and accurate as possible. We help you achieve the tightest tolerances and the highest quality parts that stand up to the rigors of your toughest machining tasks. Whether you need collets, chucks, rotary tables, or custom workholding solutions, our Workholding offers a comprehensive range of products to meet your specific needs. Our industry-leading innovation is driven by our research and development to bring you the latest advancements in workholding technology that is trusted by small and large machining professionals worldwide.

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

    This position is currently accepting applications.

    * This salary range is an estimation made by beBee
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