-
Job Title: Customer Service Lead · Department: Sales · Location: Forkardt Hardinge – Elmira NY (Onsite) · Shift: First Shift · Employment Type: Full-Time · Exemption Status: Non Exempt · Company Overview · Forkardt Hardinge is a leading provider of precision manufacturing solu ...
Elmira, NY $65,000 - $105,000 (USD) per year1 week ago
-
The Customer Service Representative Lead is a salaried, exempt role that serves as a senior member of the Customer Service team. ...
Elmira, NY3 weeks ago
-
Job Title: Customer Service Representative · Department: Sales · Location: Forkardt Hardinge - Elmira NY (Onsite) · Shift: First Shift · Employment Type: Full-Time · Exemption Status: Non Exempt · Company Overview · Forkardt Hardinge is a leading provider of precision manufa ...
Elmira, NY $65,000 - $125,000 (USD) per year3 days ago
-
+Customer Service As a key player on our team, you'll engage in helping customers with all situations related to their accounts orders and discrepancies. · +High School Diploma or equivalentExcellent computer skillsExcellent communication skillsStrong math skills+ ...
Elmira Full time1 month ago
-
Medline's ReNewal Division is hiring for a Field Services Technician (30 hours/week) in Elmira, NY . Medline ReNewal gets used medical devices and reprocesses them resulting in less waste in landfills and savings to facilities that buy reprocessed devices at a fraction of the ori ...
Elmira $19.75 - $28.75 (USD)1 month ago
-
Are you a people person? Do you love helping others? · ...
Elmira Heights $15.50 - $18.50 (USD) OTHER1 month ago
-
We believe you can have both: financial success and a life you love. · No cold calling · You'll only connect with people who already asked for help protecting their families · ...
Elmira1 month ago
-
We are seeking a dynamic and customer-focused entry level Customer Service/Sales Representative to join our team. · This role is flexible and involves engaging with clients, providing exceptional support, and driving sales through effective communication. · This position offers a ...
Elmira, NY1 month ago
-
The Customer Service Representative is responsible for interacting with customers, distributors, and Forkardt Hardinge field personnel to answer questions, identify solutions, provide quotes, · and place orders. · Effectively communicate using various channels such as phone, live ...
Elmira, NY3 weeks ago
-
We're looking for a 100% customer-focused Automotive Customer Service Representative to be the friendly, organized, and dependable first point of contact for our customers. · Average salary information has been removed from this summary. ...
Elmira, NY1 month ago
-
+h2>Job summary · Keenfinity is committed to upholding the highest standards for service. · Responsible for developing and maintaining excellent customer relationships. · Handle various forms of customer contact... · ...
Fairport, NY1 month ago
-
Solutions Credit Union is seeking a friendly dependable and member-focused Member Service Representative to join our team. · Greet members in a professional and friendly manner · Process routine financial transactions including deposits withdrawals transfers loan payments and che ...
Elmira, NY Part time1 month ago
-
We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet ...
Horseheads, NY2 weeks ago
-
We want people who believe education & service build lasting relationships desire to make a difference everyday truly believe the customer always comes first · ...
Horseheads, NY1 month ago
-
· Company Description · Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. · With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now th ...
Horseheads, NY1 week ago
- Work in company
Summer 2026 Temporary Member Service Representative -Ithaca & Elmira, NY
Only for registered members
About Us · We're in the business of people helping people and you can help us change lives just by working here. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time – you have an impact on their lives just ...
Elmira, NY1 week ago
- Work in company
Summer 2026 Temporary Member Service Representative - Elmira, NY & Horseheads, NY
Only for registered members
About Us · We're in the business of people helping people and you can help us change lives just by working here. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time – you have an impact on their lives just ...
Elmira, New York, , United States4 days ago
-
We are seeking to hire a Patient Services Representative for a 13-week contract starting June 16th. · ...
Ithaca $20 - $23 (USD) Freelance1 month ago
-
Corning Credit Union is seeking a full-time Financial Services Representative to join our team in Horseheads, NY. · Maintain appropriate knowledge of core systems and CCU's products and services · Able to seamlessly transition between assisting members with completing membership ...
City of Corning $21.50 - $30 (USD) Full time1 month ago
-
Patient Services Representative is a unique position that varies daily based on the clinical or clerical staffing needs of the practice. · ...
Ithaca $16 - $23.50 (USD)1 month ago
-
NY Member Service RepresentativeCorning, NY · Corning Credit Union is seeking full-time Member Service Representatives to join our team in the Corning, NY market. · Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more ...
Corning, NY, US $32,000 - $52,000 (USD) per year1 week ago
Customer Service Representative-Lead - Elmira - Hardinge
Description
Customer Service Representative-Lead
Open Date 3/3/2026
Shift -not applicable-
Category Customer Service
Division Forkardt Hardinge
Location Elmira, NY
Remote Position Y/N
Full-Time/Part-Time Full-Time
Exempt/Non-Exempt Non-Exempt
Description
Job Title: Customer Service Lead
Department: Sales
Location: Forkardt Hardinge - Elmira NY (Onsite)
Shift: First Shift
Employment Type: Full-Time
Exemption Status: Non Exempt
Company Overview
Forkardt Hardinge is a leading provider of precision manufacturing solutions and tooling systems. We are committed to delivering high-quality products and exceptional service to our customers in the machining and manufacturing industries. Our team is dedicated to innovation, collaboration, and continuous improvement.
Position Overview
The Customer Service Representative Lead is a salaried, exempt role that serves as a senior member of the Customer Service team. This position provides advanced customer support while acting as a day-to-day leader, mentor, and escalation point for Customer Service Representatives.
The CSR Lead is responsible for ensuring consistent execution of customer service processes, supporting workload coordination, assisting with training and onboarding, and driving continuous improvement initiatives while maintaining a strong customer-first focus.
Key Responsibilities
Serve as a primary escalation point for complex customer inquiries, requests, and complaints.
Communicate effectively with customers, distributors, and internal stakeholders via phone, email, live chat, and in person.
Prepare and review quotes, perform follow-up activities, and support sales objectives.
Oversee order processing accuracy, monitor production timelines, and coordinate expediting activities as required.
Maintain advanced product knowledge to support customer needs and solution selection.
Leadership & Team Support
Provide daily guidance and mentorship to Customer Service Representatives.
Assist with onboarding, training, and cross-training of team members.
Support workload prioritization and coverage to meet customer and business demands.
Promote a One Team, Customer First culture and lead by example.
Partner with Sales, Production, Engineering, and other departments to resolve issues and improve customer experience.
Process Improvement & Quality
Ensure adherence to company policies, procedures, and service standards.
Identify and help implement process improvements to increase efficiency, accuracy, and customer satisfaction.
Support data accuracy, documentation, and reporting related to customer service activities.
Qualifications
High School Diploma required
Associate Degree or higher in a related field preferred
Skills & Requirements:
Minimum of 5 years of customer service experience required
Experience in a manufacturing environment strongly preferred
Prior lead, senior, or supervisory experience preferred
Strong proficiency in MS Word, Excel, and Outlook required
Experience with JD Edwards preferred
Excellent communication, organizational, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Compensation and Benefits
Pay Range: $26.00-$28.00 (depending on experience)
Comprehensive benefits package including:
Health insurance
Life insurance
401(k) retirement plan
Paid time off
Paid holidays
Long-term disability insurance
Work Environment
Location: This position is onsite at our Elmira, NY facility
Forkardt Hardinge is an Equal Opportunity Employer, Veteran/Disability
About the Organization Forkardt Hardinge WorkholdingFor over a century, Forkardt & Hardinge have been at the forefront of precision workholding solutions. Our legacy of excellence continues to set the industry standard, ensuring that your machining operations are as efficient and accurate as possible. We help you achieve the tightest tolerances and the highest quality parts that stand up to the rigors of your toughest machining tasks. Whether you need collets, chucks, rotary tables, or custom workholding solutions, our Workholding offers a comprehensive range of products to meet your specific needs. Our industry-leading innovation is driven by our research and development to bring you the latest advancements in workholding technology that is trusted by small and large machining professionals worldwide.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
-
Customer Service Representative-Lead
Only for registered members Elmira, NY
-
Customer Service Representative-Lead
Only for registered members Elmira, NY
-
Customer Service Representative
Only for registered members Elmira, NY
-
Customer Service Representative
Full time Only for registered members Elmira
-
Field Service Representative
Only for registered members Elmira
-
Customer Service Representative
OTHER Only for registered members Elmira Heights
-
Virtual Customer Service Representative
Only for registered members Elmira
-
Customer Service/Sales Representative
Only for registered members Elmira, NY
-
Customer Service Representative
Only for registered members Elmira, NY
-
Customer Service Representative
Only for registered members Elmira, NY
-
Customer Service Representative
Only for registered members Fairport, NY
-
Part-Time Member Service Representative
Part time Only for registered members Elmira, NY
-
Member Service Representative
Only for registered members Horseheads, NY
-
Customer Service Representative
Only for registered members Horseheads, NY
-
Deskside Service Representative
Only for registered members Horseheads, NY
-
Summer 2026 Temporary Member Service Representative -Ithaca & Elmira, NY
Only for registered members Elmira, NY
-
Summer 2026 Temporary Member Service Representative - Elmira, NY & Horseheads, NY
Only for registered members Elmira, New York, , United States
-
Patient Services Representative
Freelance Only for registered members Ithaca
-
Financial Services Representative
Full time Only for registered members City of Corning
-
Patient Service Representative
Only for registered members Ithaca
-
Member Service Representative
Only for registered members Corning, NY, US