Technical Deployment Specialist - New York
1 day ago
Job description
The customer platform built to acquire, service and grow lifelong customers.Your mission is to unleash the full power of Planhat for global software businesses.
Team
We are one of the most versatile teams at Planhat.
We work with clients across different industries, and team up with our colleagues across sales and product.
We work alongside our customers at every stage of the client lifecycle:
Work with sales to build a POC for the C-suite at an EduTech company, teasing the most insightful metrics dashboard they've ever seen
Help a FinTech startup struggling with data across many systems sync their data seamlessly into Planhat
Take a PropTech company's key processes from spreadsheets and forms into Planhat, not only designing automation steps, but also flagging churn risk and identifying growth opportunities
We are an eclectic bunch. Our backgrounds include sales engineering, solutions architects, customer support, customer success, management consulting, and project management.
Some of us had a technical background before joining, and experience with tools like Salesforce, Hubspot, Zapier, or Data Warehouses (Snowflake, BigQuery); but many of us transitioned from commercial roles; we wanted to get deeper into products, and are self-taught technically.
Competencies
We are not obsessed about years of experience, we look for something deeper.
The main thing is business acumen, coupled with technical aptitude (especially automation and AI). You probably know how to read a P&L statement, and have programmed "hello world".
You get that this role is all about creating tangible business value, not getting lost in technical details. In short, you are someone who translates business requirements into results.
People are always sending things your way because you just seem to 'get it'. You get stuff to work, often better than people were picturing. We're not looking for a tickbox of years of experience.
Some of the things we value are:
Self-starter: you enjoy learning, you're curious, you like a fast pace, you jump onto business and technical calls, quickly understand people's objectives, then figure out an efficient technical implementation, your comfort zone is constantly expanding
Technical knowledge meets business acumen : you know your way around APIs, webhooks, data migrations, customer objectives, and deadlines (or you're a fast learner technically, with strong commercial/consulting credentials), Salesforce Admin knowledge would be a plus
Problem solver:
you're structured, you like logical challenges, and also know when you're heading down a rabbit hole (it happens)
Trajectory
If you are an over-performer and the 'go-to' person in your team; then you'll fit right in here.
Planhat is a great place to unleash your potential, we encourage you to own new initiatives that add value.
Successful Technical Deployment Leads have numerous career path opportunities. Senior leadership roles, international expansions, switching departments (product, support); as well as driving strategic projects.
Salary range depends on location and experience, range between :$90,000-$130,000 OTE per year.
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