- Responds efficiently and accurately via phone, email and CX chat groups to customer inquiries, providing solutions and ensuring that they feel supported and valued
- Handles high volumes of inbound and outbound customer calls related to but not limited to building material testing status and results, providing first-call resolution and customer satisfaction
- Resolves customer issues and complaints effectively and efficiently to ensure contractual service levels (SLAs) are met
- Maintains accurate records of customer interactions and transactions
- Recognizes both basic and advanced problems, conducts research, provides resolution and follows up with customers in a timely manner to ensure an outstanding experience
- Helps customers use, understand, and get the most out of itel's products and services
- Escalates any concerns as applicable to the appropriate resource or manager
- Documents customer interactions and notifies management of any emerging trends
- Promotes a positive and productive environment, supporting teamwork and communication
- High school diploma or equivalent
- At least one (1) year of customer service experience
- Organized and detail oriented
- Ability to remain composed and professional in a fast-paced environment
- Strong time management and decision-making skills
- Flexible and dependable team player
- Excellent verbal and written communication skills
- Proficient with Microsoft Office Suite or related software
- Bachelor's degree
- Experience with Salesforce, Genesys and Chat platforms
- Proficient in English and Spanish
- Proficient in at least 60 WPM
- Results-Oriented: ability to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames
- Adaptability to Change: ability to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment
- Interpersonal Communication: ability to choose a communication behavior that is both appropriate and effective for a given situation; the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others
- Team Orientation and Collaboration: ability to successfully build and maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, and empathy to complete a shared goal for a common good
- Accountability: ability to act with a clear sense of ownership; takes personal responsibility for decisions, actions, deliverables, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; embraces experimentation, creativity, and positive change
- Cultural Competence: ability to understand and respect values, attitudes, beliefs, and mores of the member that differ across cultures, and to consider and respond appropriately to these differences in planning, implementing, and evaluating health programs and interventions
- Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions
- Valid driver license with proof of insurance
- Must be able to lift up to fifteen (15) pounds
- Frequent use of office machines to include telephone, computer, and printer
-
The Customer Experience Representative serves as a key liaison between customers and partners, providing timely assistance, · answering questions, · and resolving issues in a fast-paced, · customer-focused environment.This role is centered on delivering personalized solutions tai ...
Jacksonville3 weeks ago
-
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. · ...
Jacksonville, FL1 month ago
-
The Customer Experience Representative serves as a key liaison between customers and partners. · ...
Corporate Center Parkway Jacksonville, Florida, United States2 weeks ago
-
The Customer Experience Representative serves as a key liaison between customers and partners, providing timely assistance, answering questions, and resolving issues in a fast-paced, customer-focused environment. · Responds efficiently and accurately via phone, email and CX chat ...
Jacksonville Full time3 weeks ago
-
The Customer Experience Representative serves as a key liaison between customers and partners, · providing timely assistance, answering questions, · and resolving issues in a fast-paced, · customer-focused environment.High school diploma or equivalent · At least one (1) year of c ...
Jacksonville, FL3 weeks ago
-
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning ...
Jacksonville Full time1 month ago
-
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible. · Paid time offHealth BenefitsEmployee discounts401k retirement plan<li.Training and development ...
Jacksonville, FL1 month ago
-
Represent Toyota Material Handling Systems in all aftermarket activities East of Atlanta territory. · Promote Service Programs tailored to match the needs of each respective customer. · Define Target Accounts and Measure performance towards those Target Accounts,CSS Representativ ...
Jacksonville1 month ago
-
Represent Toyota Material Handling Systems in all aftermarket activities East of Atlanta territory. · ...
Jacksonville1 month ago
-
Sales leadership roles involve building and mentoring teams of sales representatives and managers. The role also includes recruiting quality individuals to join the agency and supporting business-to-business employee benefits sales activity. · ...
Jacksonville $80,000 - $150,000 (USD)1 month ago
-
+Make more money+, +help customers get credit & product they need+, +grow your career with a national company+ · As Sales Representative you will answer incoming phone calls & online inquiries, · log customer details into the system, · schedule appointments & follow up with no-sh ...
Jacksonville $50,000 - $90,000 (USD)1 month ago
-
College Financial Representatives in the internship program at Northwestern Mutual are provided guidance and a framework for building an integrated financial planning practice from the ground up. · ...
Jacksonville $500 - $1,000 (USD) InternshipSHIP2 weeks ago
-
The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. · Perform janitorial duties · Perform all duties listed on the daily schedule · Maintain clean work area · ...
Jacksonville1 month ago
-
The Inside Sales Representative III serves as a senior liaison between our customers and our company, translating highly complex customer needs into winning proposals for new products, systems, applications, and WIP jobs. · ...
Jacksonville1 month ago
-
The Florida House of Representatives is now accepting applications for a District Aide in Jacksonville to assist with administrative and public relations matters. · Knowledge and application of House Rules, Protocol, House-specific Applications. · Municipal, County, and Regional ...
Jacksonville2 weeks ago
-
Join Us as Customer Service Representative – Onsite Role | Jacksonville, FLProvide assignment support for open/pending claims by contacting clients and contractors. · Document details across multiple systems according to procedures. · ...
Jacksonville1 week ago
-
Our platform enables customers to gather analyze and visualize performance indicators swiftly aiding in confident decision-making. · Generate and qualify leads perform inside sales activities develop new business opportunities effectively communicate with potential clients. ...
Jacksonville1 month ago
-
We are seeking a Business Development Representative to join our growing team in Jacksonville, FL. · ...
Jacksonville1 month ago
-
The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. · We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin,Perform janitorial duties · Maintain daily upke ...
Jacksonville2 weeks ago
-
We are looking for Sales Representatives in Jacksonville, FL. This is a tremendous opportunity for Sales Representatives who have at least 5 years of previous sales experience.Leads are coming in and we need help There is no cold calling; appointments are set for you by our skill ...
Jacksonville $100,000 - $175,000 (USD)1 month ago
-
We're looking for a Miami-based Outside Sales Representative to help grow our roster of restaurant, hospitality, beauty, wellness and lifestyle partners. · Pitch partnership packages clearly and confidently · Build genuine relationships with business owners and managers · Follow ...
Jacksonville1 month ago
Customer Experience Representative - Jacksonville - ITEL Laboratories
1 week ago
Description
JOB SUMMARYThe Customer Experience Representative serves as a key liaison between customers and partners, providing timely assistance, answering questions, and resolving issues in a fast-paced, customer-focused environment. The Customer Experience Representative collaborates with insurance companies and independent adjusters to ensure accurate data collection. This role is centered on delivering personalized solutions tailored to each customer's unique situation, always prioritizing their needs throughout the process.
KEY RESPONSIBILITIES
EDUCATION & EXPERIENCE
REQUIRED
-
Customer Experience Representative
Only for registered members Jacksonville
-
Customer Experience Representative
Only for registered members Jacksonville, FL
-
Customer Experience Representative
Only for registered members Corporate Center Parkway Jacksonville, Florida, United States
-
Customer Experience Representative
Full time Only for registered members Jacksonville
-
Customer Experience Representative
Only for registered members Jacksonville, FL
-
Customer Experience Representative
Full time Only for registered members Jacksonville
-
Customer Experience Representative
Only for registered members Jacksonville, FL
-
AMH CSS
Only for registered members Jacksonville
-
AMH CSS
Only for registered members Jacksonville
-
Insurance Sales Specialist
Only for registered members Jacksonville
-
Sales Representative
Only for registered members Jacksonville
-
College Financial Representative, Internship Program
InternshipSHIP Only for registered members Jacksonville
-
Customer Service Representative
Only for registered members Jacksonville
-
Inside Sales Representative III
Only for registered members Jacksonville
-
District Aide
Only for registered members Jacksonville
-
Customer Service Rep I
Only for registered members Jacksonville
-
Sales Development Representative
Only for registered members Jacksonville
-
Business Development Representative
Only for registered members Jacksonville
-
Customer Service Representative
Only for registered members Jacksonville
-
HVAC Sales Representative
Only for registered members Jacksonville
-
Outside Sales Representative — Miami
Only for registered members Jacksonville