- Serve as the first point of contact for customers via phone, email, and in person communication.
- Provide customer service support including returns, warranty replacements, shipping claims, and resolution of incorrect or damaged orders.
- Process customer orders, including accurate data entry and credit card processing.
- Assist the sales team with administrative support, including preparation of production forms and sales related data entry.
- Provide limited shipping assistance as needed.
- Support marketing initiatives including social media engagement and photoshoots.
- Assist with basic website updates such as replenishing product stock.
- Maintain accurate records and ensure follow through.
- Other duties as assigned.
- Bilingual (Spanish and English) preferred.
- 13 years of experience in office administration, customer service, or operations support.
- Strong written and verbal communication skills.
- High attention to detail and organization.
- Computer savvy and proficient with data entry.
- Reliable transportation.
- Must be eligible to work in the United States.
- Experience in manufacturing, ecommerce, or consumer products.
- Familiarity with social media platforms.
- Experience with Salesforce, Sage 100, or Starship.
- Hours: 8:30 AM 5:00 PM, Monday through Friday
- Employment Type: Full-time, In-Person
- Pay: Starting $22.00 per hour
- Paid Time Off with accrual and rollover
- Paid holidays
- Growth opportunities
-
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Description
Customer Operations Specialist
We are a growing custom LED lighting manufacturer specializing in innovative, high-quality lighting solutions for automotive, architectural, and consumer applications. GlowbackLED is seeking a dependable and detail-oriented Office Operations Assistant to support daily business operations and serve as a key point of contact for customers, sales, and internal teams.
This is a full-time, in-person position that plays a critical role in keeping operations organized, customers supported, and orders moving accurately and efficiently.
Responsibilities
Requirements
Preferred Qualifications
Schedule & Compensation
Benefits
Start Date: March 16, 2026
You will be subject to background screening. Please submit your resume including job experience and contact information.
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