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    • Customer Service Representative - Grand Rapids - State Farm Insurance

    State Farm Insurance
    State Farm Insurance Grand Rapids

    2 weeks ago

    Default job background
    Description

    Customer Service Representative

    We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance.

    About the Role:

    • Assist customers with inquiries, complaints, and policy changes.
    • Provide accurate and timely information regarding insurance products and services.
    • Process policy applications, renewals, and cancellations.
    • Handle billing and payment inquiries.
    • Resolve customer issues and complaints in a professional and efficient manner.
    • Collaborate with team members to ensure customer satisfaction.

    This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will be responsible for maintaining accurate customer records, following company policies and procedures, and staying updated on industry trends and changes in insurance policies.

    Estimated Salary: $50,000 - $70,000 per year.

    What We Offer:

    • A competitive salary range of $50,000 - $70,000 per year.
    • Ongoing training and development opportunities to improve knowledge and skills.
    • A collaborative and dynamic work environment.
    • The opportunity to make a real difference in people's lives by providing exceptional customer service.
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