Chrysler Jeep Dodge Ram Service Advisor Surprise, Arizona - Phoenix - Asbury Automotive

    Asbury Automotive
    Asbury Automotive Phoenix

    2 days ago

    Default job background
    Description

    About Us

    Larry H Miller Automotive Group is part of Asbury Automotive Group, a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies and our commitment to team members, guests, and partners.

    Our Culture

    Our culture is grounded in our North Star and Compass and powered by our DRIVE values, focusing on becoming the Most Guest Centric Automotive Retailer. We work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive personally and professionally.

    Job Description

    We are seeking an energetic, customer-focused Service Advisor who will help us redefine the car-buying experience. The Service Advisor is the face of the dealership for service customers, presenting and selling needed products and services in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements.

    Key Responsibilities

    • Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
    • Actively promote and build rapport with the customer.
    • Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers' specifications.
    • Generate and provide customers with a complete and accurate estimate of repair.
    • Establish and communicate completion time of repair with customer and technician.
    • Answer incoming service calls.
    • Maintain and schedule service appointments.
    • Follow prescribed procedures for customer post-follow-up resulting in return visits, increased sales, and admirable CSI (Customer Satisfaction Index).
    • Strictly follow the manufacturer's warranty guidelines and procedures.

    Benefits

    Pay and Recognition

    • Paid holidays & paid time off.
    • Deferred Holiday Pay Match.
    • Paid training.
    • Stock Awards (select management and front-line team member's eligible).

    Insurance / Retirement

    • Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans.
    • Up to 12 weeks paid pregnancy leave (disability leave).
    • Paid Parental Leave.
    • Health savings.
    • Flex spending accounts (tax free).
    • Short-term and Long-term disability plans.
    • Life Insurance (Whole Life and Term).
    • 401k with company match.

    Learning, Tuition Assistance, and Career Development

    • Digital career path tool to assist with career development.
    • Continuous training through Asbury's Internal Learning Management System.

    Additional Advantages

    • Student loan relief resources.
    • Employee assistance program.
    • Employee discounts on parts and service repairs.
    • Scholarship awards.
    • Opportunities to join our community service initiatives, which includes paid volunteer hours.
    • Aggressive Employee referral program with bonus opportunities.


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