- Uses automated internal systems to identify and monitor overdue accounts
- Locates and contacts account holders by appropriate means, which may include mail, phone, or e-mail, to notify those customers of delinquent account status and to solicit payment
- Reviews terms of sales, service, or credit contracts; provides options to customers for debt repayment; establishes repayment schedules based on customers' financial situations
- Prepare customer accounts for Final Notice and Cancel Non-pay
- Reconcile payment history
- Review and contact the canceled customer accounts to provide settlement agreement to close the file as paid in full within 30 days, prior to the assignment to 3rd party collection agencies.
- Expert of the department processes, procedures and master the MAS and CRM programs to efficiently perform the advanced job responsibilities.
- Collects and posts payments to customer accounts
- Records pertinent data on collection efforts and customer financial status in database
- Research misapplied payments
- Manage non-routine problem solving and conflict resolution to offer excellence in customer relations
- Performs administrative and clerical functions as needed such as recording address changes and purging inactive records
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite or related software
- Basic understanding of local, state, and federal debt collection laws
- Basic understanding of principles and processes of customer service
- Ability to perform customer needs assessments and to consistently meet service quality standards
- Excellent time management skills
- Ability to identify issues and creatively solve problems
- Ability to learn and use relevant machinery and technology
- Associate degree in Business or related field or equivalent working experience required
- Inbound/Outbound call with ACD phone tree experience required
- Three years of experience in credit and collections work preferred
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Southfield, Michigan, United States6 days ago
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The Accounts Receivable Collections Specialist is responsible for compiling reports and managing the collection of outstanding accounts receivable for a portfolio of customers. · This role will oversee all aspects of collections, research and resolve customer billing issues, prov ...
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Elevate your career as a Collection Specialist at LOC Credit Union At LOC Credit Union we champion our members' financial aspirations through a philosophy of collaborative success Let's win together We are a trusted partner in our community dedicated to delivering seamless and re ...
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Oak Park, MI1 week ago
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We are hiring an A/R Collections Specialist to join our growing accounting department in Southfield, MI.High school diploma or equivalent required. · Associate's degree or higher preferred. · 1-2 years of prior experience preferred. · ...
Bingham Farms, MI2 weeks ago
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We are hiring an A/R Collections Specialist to join our growing accounting department in Southfield MI. This is a great opportunity for individuals with related prior experience. · ...
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Romulus Full time3 weeks ago
Collections Specialist 2 - Southfield - Guardian Alarm
Description
General Purpose & Essential Duties:The Billing Specialist 2 will locate and notify holders of 121+ day delinquent accounts, attempt to recover payments, and work with account holders to reconcile past-due accounts.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Collections Specialist
Only for registered members Southfield
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Collections Specialist
Only for registered members Southfield
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Collections Specialist
Only for registered members Southfield
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Collections Specialist
Full time Only for registered members Southfield
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Collections Specialist
Only for registered members Southfield, MI
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Collections Specialist 2
Only for registered members Southfield, Michigan, United States
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Collections Specialist
Only for registered members Southfield, MI
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Accounts Receivable Collections Specialist
Full time Only for registered members Southfield
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Accounts Receivable Collections Specialist
Only for registered members Southfield, MI
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Accounts Receivable Collections Specialist
Only for registered members Southfield, MI
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Accounts Receivable Collections Specialist
Only for registered members Southfield, MI
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Collection Specialist
Only for registered members Farmington
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Contents Restoration Collections Specialist
Only for registered members Oak Park, MI
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Accounts Receivable Collections Specialist
Only for registered members Bingham Farms, MI
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Accounts Receivable Collections Specialist
Only for registered members Bingham Farms, MI, US
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Collections Specialist
Only for registered members Ann Arbor
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Collection Specialist
Full time Only for registered members Taylor
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Collections and Accounts Payable Specialist
Only for registered members Troy, MI
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Collection Specialist
Only for registered members Taylor
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Collections Specialist
Only for registered members Hartland, MI
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Collections Specialist
Full time Only for registered members Romulus