- Yes
- No
- Yes
- No
- High School diploma or GED
- Some college
- Associate degree
- Bachelor degree
- Graduate degree or higher
- No degree
- 0 to 1 year of experience
- 1 to 3 years of experience
- 3 to 5 years of experience
- More than 5 years of experience
- Data entry
- Document/File Maintenance
- Face-to-face contact
- Generating reports
- Handling multiple phone lines
- Internet and electronic mail
- None of the above
- Yes
- No
- No experience
- Basic
- Intermediate
- Advanced
- Yes
- No
Telecommunicator/Receptionist - Petersburg, United States - City of Petersburg, VA
Description
Salary : $28, $47,654.00 AnnuallyLocation : Petersburg, VA
Job Type: Full-Time
Job Number: 00606
Department: Police
Opening Date: 05/08/2022
Description
General Description:
The purpose of this class within the organization is to provide administrative support services to the Police Department staff and citizens. This class works under close to general supervision according to set procedures, but determines how or when to complete tasks.
Duties and Responsibilities:
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.
Essential Functions
Essential Functions:
Answers seven (7) digit public service/information/administrative telephone lines.
Reviews and completes simple incident and information reports based on State Police reporting guidelines.
Assist callers or routes calls to appropriate person or department.
Provides services to department visitors who approach the reception counter to request police assistance, discuss crimes and other police-related matters, or obtain information.
This position will work Monday thru Friday during regular business hours. This position handles the majority of non-emergency calls, greets all walk-in visitors, and logs-in police reports.
This position is essential to screen calls and visitors and provides the first level of customer service to the various divisions in the department.
Files, types and gathers information to assist Police Officers.
Maintain court folders and subpoena books.
Assists in the collection and compilation of data and information from Police Officer or citizens.
Additional Duties:
Performs related work as assigned.
Responsibilities, Requirements and Impacts Data Responsibility:
Data Responsibility refers to information, knowledge, and conceptions obtained by observation, investigation, interpretation, visualization, and mental creation. Data are intangible and include numbers, words, symbols, ideas, concepts, and oral verbalizations.
Computes or performs arithmetic operations using data or information.
People Responsibility:
People include co-workers, workers in other areas or agencies and the general public.
Provides information, guidance or assistance to people that directly facilitates task accomplishment; may give instructions or assignments to helpers or assistants.
Asset Responsibility:
Assets responsibility refers to the responsibility for achieving economies or preventing loss within the organization.
Requires minimum responsibility for only small quantities of low cost items or supplies where opportunities for achieving economies or preventing loss are negligible.
Mathematical Requirements:
Mathematics requires the use of symbols, numbers and formulas to solve mathematical problems.
Uses basic addition and subtraction, such as making change or measuring.
Communications Requirements:
Communications involves the ability to read, write, and speak.
Reads technical instructions, procedures manuals and charts to solve practical problems, such as assembly instruction for tools, routine office equipment operating instructions, and methods and procedures for investigations and in drawing and layout work; composes routine reports and specialized reports, forms, and business letters, with proper format; speaks compound sentences using normal grammar and word form.
Judgment Requirements:
Judgment requirements refer to the frequency and complexity of judgments and decisions given the stability of the work environments, the nature and type of guidance, and the breadth of impact of the judgments and decisions.
Responsible for the actions of others, requiring almost constant decisions affecting co-workers, crime victims, patients, customers, clients or others in the general public; works in a moderately fluid environment with guidelines and rules, but frequent variations from the routine.
Complexity of Work:
Complexity addresses the analysis, initiative, ingenuity, concentration and creativity, required by the job and the presence of any unusual pressures present in the job.
Performs skilled work involving rules/systems with almost constant problem solving; requires normal attention with short periods of concentration for accurate results and occasional exposure to unusual pressure.
Impact of Errors:
Impact of errors refers to consequences such as damage to equipment and property, loss of data, exposure of the organization to legal liability, and injury or death for individuals.
The impact of errors is serious - affects most units in organization, and may affect citizens.
Physical Demands:
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Equipment Usage:
Equipment usage involves responsibility for materials, machines, tools, equipment, work aids, and products.
Handles or uses computers or work aids involving little or no latitude for judgment regarding attainment of a standard or in selecting appropriate items.
Unavoidable Hazards:
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
Involves routine and frequent exposure to bright/dim light; dusts and pollen.
Safety of Others:
Safety of others refers to the level of responsibility for the safety of others, either inherent in the job or to ensure the safety of the general public.
Requires some responsibility for safety and health of others and/or for occasional enforcement of the standards of public safety or health.
Qualifications
Minimum Education and Experience Requirements:
Requires High School graduation or GED equivalent supplemented by specialized courses/training equivalent to completion of one year of college in in computer/word processing and customer relations services.
Requires three months experience.
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the position.
Special Certifications and Licenses:
None.
Additional Requirements
Americans with Disabilities Act Compliance:
The City of Petersburg is an Equal Opportunity Employer. ADA requires the City of Petersburg to provide adequate accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
For a summary of Benefits currently being offered by the City of Petersburg for Full-Time Employees Only, please click the following link:
01
10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?
5-point veteran's must have been discharged under honorable conditions and had one of the following: Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52 - 7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?
What is your highest level of education?
How many years of customer service do you possess working with the general public? (This must be detailed in the Work Experience section of your application.)
Please check all the areas where you possess at least one (1) year of working knowledge and experience: (This must be detailed in the Work Experience section of your application.)
Do you have experience working for a local or state government agency?
Select the answer that best describes your level of proficiency utilizing Microsoft Office 365 (Excel, Outlook, Power Point, Word):
This position is safety-sensitive and requires a full criminal background check. Are you in agreement to undergo complete criminal background check.?