Supervisor Customer - Allentown - Buckeye

    Buckeye
    Buckeye Allentown

    13 hours ago

    Full time
    Description

    Buckeye is the premier infrastructure and logistics provider for the world's energy needs, both today and tomorrow. Since 1886, we have successfully navigated transitions in the way energy has been distributed to continually meet the needs of an evolving market and industry environment. Our people are a critical element to the success and longevity of our operational history and our future as we seek to thrive through the energy transition.

    We own and operate a diversified global network of integrated assets providing midstream logistic solutions, primarily consisting of the transportation, storage, processing, and marketing of liquid petroleum products. We are committed to safely and responsibly providing world-class service to meet the continually evolving energy needs of our customers and the communities we serve. As part of this commitment to our customers, we are continually diversifying our platform and service offerings to enable less carbon intensive energy solutions and undertaking decarbonization efforts on our operations.

    Buckeye Partners is seeking a detail-oriented Customer and Terminal Data Coordinator Team Supervisor with strong leadership, supervisory, and customer service skills to join our growing team In this role, you will play a crucial part in ensuring the quality, efficiency, and accuracy of our customer and terminal data management processes.

    Core Accountabilities:

  • Monitor Operations: Ensure processes run smoothly and standards are met.
  • Resource Allocation: Manage schedules and staffing and prioritize workflows.
  • Performance Management: Help employees set goals, conduct evaluations, enforce policies, address issues, and resolve conflicts.
  • Develop People: Coach and mentor team members, identify strengths and weaknesses, and support skill development.
  • Coordinate Work: Assign tasks, monitor progress, and ensure deadlines are met.
  • Compliance & Quality: Ensure adherence to regulatory and organizational guidelines.
  • Strategic Input: Recommend improvements and align team output with organizational goals.
  • Decision-Making: Make decisions impacting workflow and resource distribution.

    • Key Responsibilities:

  • Team Leadership: Guide, supervise, and mentor the Customer and Terminal Data Coordinators (CTD Team), fostering a collaborative and high-performing environment while managing daily workflows. Responsible and accountable for the hiring, training, and annual individual performance employee assessments for the team.
  • Supervision: Sets direction for the team in daily functions to ensure optimum utilization of resources which includes delegating responsibility as well as managing work activities and vacation schedules; accountable for the prioritization and completion of the department's activities and projects.
  • Data Integrity: Oversee the CTD Team's meticulous maintenance of customer, truck carrier, and product data within the Terminal Management System (TMS) to ensure seamless loading operations and accurate transaction reporting.
  • Process Optimization: Continuously refine and enhance procedures for managing customer, supplier, and product information across all company terminals.
  • Customer Satisfaction: Cultivate strong relationships with internal and external customers, providing timely support and resolving any issues that may arise. This includes assisting, as necessary, with supporting The CTD Team and resolving customer truck loading problems (24/7).
  • Compliance: Oversee the CTD Team's maintenance of accurate carrier access agreements and certificates of insurance to adhere to company policies and regulatory requirements.
  • Project Management: Lead and support special software projects, upgrades, integrations, and testing to ensure data accuracy and reporting integrity.
  • Cross-functional Collaboration: Work closely with the Measurement and Quality Control (MQC), Regulatory Compliance, and Tax Department to ensure data consistency and regulatory compliance. Interface with the Buckeye Commercial Team and Terminal Schedulers on new or changes to existing business. Leads Team data acquisition and integration efforts on additional terminal acquisitions from other companies.
  • Group Function Fluency: It is expected that the Supervisor will learn the CTD and Team Lead tasks to be fluent enough to pitch in during periods of peak workload and cover portions of the Team Lead role for vacation coverage.
  • And other duties as assigned.

    • Qualifications:

  • High School Diploma or equivalent required; bachelor's degree strongly preferred.
  • 3-5+ years of Terminal Management System (TMS) experience is strongly desired.
  • Familiarity with the petroleum industry is a plus.
  • Proficient in Microsoft Office 365, particularly Excel.
  • Exceptional leadership, organizational, collaboration, communication, and problem-solving skills.

    • If you are a highly organized and customer-focused individual with a passion for data accuracy and process improvement, we encourage you to apply

    Other Skills, Attributes and Abilities:

  • Excellent interpersonal skills and ability to work in a team based environment.
  • Since this position includes contact with customers and field managers, excellent customer service skills are required in order to be successful in this position.
  • This position requires someone who can work well under pressure and can handle multiple tasks at once.

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