Engineering Manager Dollywoods DreamMore Resort Spa Exempt - Pigeon Forge, United States - PIH Health

Description

At Dollywood Parks & Resorts, we create memories worth repeating.

We do this every day across Dollywood Resorts which includes over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee.

Our plan is to grow our resort footprint to over 1200 rooms across five resorts at Dollywood and to add other resorts to our overall company resort portfolio.

Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking an

Engineering Manager

who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand and our region.

We want to work alongside someone who acts as an extension of our mission, values, and culture.

This person is driven to create meaningful experiences for our hosts, guests, and community while simultaneously ensuring the success and profitability of our unique culinary offerings.

This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to their life and work. We are seeking an individual who has the ability to bring the vision of the Dollywood Resorts to life. The recipe for the right

Engineering Manager

will be equal parts curious learner, innovator, administrator, mentor and motivator.

The

Engineering Manager

is responsible for, at the direction of the Director of Engineering, maintaining product quality and condition throughout the Resort(s).

Also, administrating preventative maintenance programs for all equipment and guest rooms to prolong the lifespan of equipment and physical property.

Managing the department's day-to-day responsibilities, the

Engineering Manager

leads a team of technicians ensuring high-quality, productive work while establishing an environment leading to high levels of guest and employee satisfaction.

Additionally, the

Engineering Manager

works alongside the Director of Engineering overseeing capital and departmental budgets.

Summary of Essential Functions & Responsibilities

Manage and organize the activities of the engineering department to ensure a consistent level of product quality throughout the Resort(s)

Conduct frequent and regular property walks of interior and exterior, proactively identifying and correcting defects

Implement HotSOS work order system for tracking of all mechanical equipment, preventative maintenance schedules and ensure all equipment PM's are completed as recommended.

Utilizing HotSOS, track trends to develop plans and actions for recurring areas of opportunity and determine future capital and operational planning

Review monthly profit and loss statement for the department and prepare action plans for improvement as necessary. Assist with capital plans, projects and budgets

Ensure a positive work environment for all Hosts and high levels of associate engagement and job satisfaction

Supervise, train, and evaluate engineering department Hosts

Manage contractor/vendor work and contracts; negotiate contracts for property facilities operations

Ensure high level of customer service at all touch points, exceeding brand standards and Guest expectations resulting in customer loyalty, referrals and repeat business

Responsible for recruiting, interviewing and hiring of staff

Assists Director of Engineering with safety and security efforts for all areas of responsibility

Develop, implement and monitor department schedules to meet customer demand while achieving productivity goals

Work closely with all direct reports on all issues related to departmental operations

Hold regularly scheduled meetings with the facilities team to review past and future performance of service, quality and general information concerning Guest and employee relations

Monitor day-to-day operations in area of responsibility to ensure excellent customer service.

Respond positively and promptly to inquiries from a variety of departments, Guests and other sources

Management reserves the right to change and/or add to these duties at any time.

Required Skills

Must display and live out

Lead with Love

qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed.

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.

Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work.

Must be self-motivated and disciplined.

Must be able to prioritize and complete work assignments on a timely basis.

Must maintain strict confidentiality and judgment regarding privileged information.

Must be committed to continuous improvement.

Must have professional appearance with good personal hygiene.

Must promote and support a "team" work environment by cooperating and helping co-workers.

Must be able to be productive in a fast-paced, dynamic environment.

Must exhibit strong attention to detail.

Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.

Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.

Able to communicate effectively using standard English grammar and punctuation

Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.

Must show appreciation of others.

Able to perform duties consistent with creating a safe and secure environment for hosts and guests.

Able to add, subtract, multiply and divide with accuracy.

Able to get along with other employees to work out problems and resolve conflicts

Able to comprehend instructions and retain information.

Able to be flexible to handle frequent changes in priorities.

Able to tolerate various temperatures while working indoors and outdoors.

Able to operate/drive a company vehicle with valid TN driver's license and insurance.

Able to meet the physical demands of the job.

Must have manual dexterity necessary to complete all job duties.

Able to operate different types of motorized vehicles, including but not limited to automobiles, vans, golf carts, and other all-terrain vehicles as well as ability to enter and exit vehicle multiple times daily.

Able to sit, stand and walk; climb and descend indoor and outdoor stairs.

Able to move, bend, stoop, kneel, reach, twist.

Able to lift up to 80 pounds.

Required Experience

Advanced knowledge of maintenance/facilities/engineering best practices, skills, and techniques.

High school diploma or equivalent.

Minimum of five (5) years job-related experience with a proven track record of success.

Minimum of two (2) years supervisory experience.

Knowledge of pool operations strongly preferred and ability to obtain an AFO certification.

HVAC or Electrician certification strongly preferred but not required.

Previous hospitality experience is preferred but not required.

Must successfully pass background and drug tests.

Intermediate computer skills including working knowledge of Microsoft applications.

The Dollywood Company is an equal opportunity employer.

Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Qualifications:
Must display and live out

Lead with Love

qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed.

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.

Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work.

Must be self-motivated and disciplined.

Must be able to prioritize and complete work assignments on a timely basis.

Must maintain strict confidentiality and judgment regarding privileged information.

Must be committed to continuous improvement.

Must have professional appearance with good personal hygiene.

Must promote and support a "team" work environment by cooperating and helping co-workers.

Must be able to be productive in a fast-paced, dynamic environment.

Must exhibit strong attention to detail.

Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.

Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.

Able to communicate effectively using standard English grammar and punctuation

Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.

Must show appreciation of others.

Able to perform duties consistent with creating a safe and secure environment for hosts and guests.

Able to add, subtract, multiply and divide with accuracy.

Able to get along with other employees to work out problems and resolve conflicts

Able to comprehend instructions and retain information.

Able to be flexible to handle frequent changes in priorities.

Able to tolerate various temperatures while working indoors and outdoors.

Able to operate/drive a company vehicle with valid TN driver's license and insurance.

Able to meet the physical demands of the job.

Must have manual dexterity necessary to complete all job duties.

Able to operate different types of motorized vehicles, including but not limited to automobiles, vans, golf carts, and other all-terrain vehicles as well as ability to enter and exit vehicle multiple times daily.

Able to sit, stand and walk; climb and descend indoor and outdoor stairs.

Able to move, bend, stoop, kneel, reach, twist.

Able to lift up to 80 pounds.

• Establish positive and professional relationships with patients, families, staff, and physicians.
• Demonstrate quality nursing clinical practice while meeting time-sensitive deadlines.
• Knowledge and ability to apply the nursing process while developing an individualized patient plan of care.
• Able to demonstrate clinical nursing expertise in the establishment of peripheral intravenous lines and administration of intravenous therapies.
• Computer skills and ability to navigate an electronic health record.

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