Jedox - IT Support - Houston, United States - Royal & Ross

Description

Job Title: IT Support Specialist - Jedox Financial Consolidation Reporting Tool

Overview: We are seeking a skilled and motivated IT Support Specialist to join our team, specializing in providing technical support for Jedox, our financial consolidation and reporting tool. The ideal candidate will have a strong understanding of Jedox and related technologies, coupled with excellent troubleshooting skills and a customer-focused mindset.

Responsibilities:

Jedox System Administration:

Manage the configuration, maintenance, and optimization of the Jedox platform to ensure optimal performance and reliability.

Monitor system health and performance, proactively identifying and addressing any issues or bottlenecks.

Implement system upgrades, patches, and enhancements as needed, following best practices and minimizing downtime.

User Support and Training:

Serve as the primary point of contact for end-user support related to Jedox, responding to inquiries and resolving technical issues in a timely manner.

Provide training and guidance to users on how to effectively utilize Jedox for financial consolidation, reporting, and analysis.

Create and maintain user documentation, tutorials, and knowledge base articles to facilitate self-service support.

Integration and Data Management:

Collaborate with IT and finance teams to integrate Jedox with other systems and data sources, ensuring seamless data flow and accuracy.

Develop and maintain data models, cubes, and reports within Jedox, optimizing performance and usability.

Troubleshoot data integration issues and implement solutions to ensure data integrity and consistency.

Security and Compliance:

Implement and maintain security controls and access permissions within Jedox, ensuring compliance with regulatory requirements and company policies.

Conduct regular security assessments and audits to identify and mitigate potential risks and vulnerabilities.

Stay informed about industry best practices and emerging trends in IT security and compliance related to financial systems.

Continuous Improvement:

Identify opportunities for process improvement and automation within the Jedox environment, streamlining workflows and increasing efficiency.

Participate in the evaluation and selection of new technologies and tools to enhance the capabilities of the Jedox platform.

Collaborate with cross-functional teams to implement system enhancements and new features, ensuring alignment with business objectives.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in IT support or system administration, with specific expertise in supporting Jedox or similar financial consolidation and reporting tools.
• Proficiency in Jedox administration, including configuration, troubleshooting, and optimization.
• Strong knowledge of database concepts, SQL queries, and data integration techniques.
• Excellent communication skills with the ability to effectively interact with users at all levels of the organization.
• Detail-oriented with a focus on delivering high-quality solutions and services to meet customer needs.
• Relevant certifications in Jedox administration or related technologies preferred.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Collaborative and supportive work environment.
• Health and wellness programs.