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    • Client Services Rep 3 - Orchard Park - IQVIA

    IQVIA
    IQVIA Orchard Park

    3 days ago

    IQVIA background
    Description

    Job Overview: Under broad guidance, ensure clients achieve maximum value from products and services to foster a positive and productive long-term relationship.

    Key Responsibilities:

    • Ensure fulfillment of contract specifications and client requests to build satisfaction under supervision.
    • Collaborate with team members to establish effective business relationships with clients, providing day-to-day support and focusing on specific products or services.
    • Verify that product deliverables meet customer specifications, including timeliness and quality.
    • Partner with account managers and clients to derive optimal value from IQVIA products and services, explaining current deliverables and identifying revenue opportunities.
    • Maintain internal communications with sales and client service teams to keep everyone informed about client activities.
    • Monitor performance against service agreements and ensure clients meet their obligations.
    • Analyze and respond to client needs requiring in-depth understanding of the client, business line, and/or therapeutic market.
    • Conduct product/services and process training for clients and employees.
    • Represent IQVIA on external client projects.
    • Mentor and lead other client service representatives, representing the manager in their absence.

    Requirements:

    • Bachelor's Degree Required
    • Four (4) years of related work experience Required
    • One (1) to two (2) years experience as an IQVIA Client Service Representative Preferred
    • Broad knowledge of client service representative field concepts, practices, and procedures Required
    • Meeting facilitation, presentation, and training experience Required
    • Proficiency in PC applications, such as Excel
    • Ability to communicate effectively with various levels in the organization (written and oral)
    • Demonstrated problem solving, analytical, and customer service skills
    • Demonstrated ability to develop and maintain relationships in a diverse business environment
    • Ability to travel to clients and IQVIA offices as appropriate
    • Accreditation in multiple business lines of IMS service certification program Required

    IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

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