Guest Relations Rep - Kennedy Space Center, United States - Insight Global

Description

Insight Global is seeking a Guest Relations Representative to support one of its hospitality clients sitting remote IN Orlando, FL.

This resource will need to have excellent oral and written communication skills as they will be interacting with guests daily via phone and email.

They will assess guest situations, handle recovery, answer questions/concerns, and compose written responses that support company policy and principles in a positive manner.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

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Required Skills & Experience

• High school diploma

-2+ years of customer service experience OR conflict resolution experience

• Experience communicating with customers/guests via phone & email (questions/concerns)
• Strong written communication, verbal communication, grammar, and spelling

Nice to Have Skills & Experience

• Hospitality or previous restaurant experience
• Bachelors or Associates
• Sprinkler platform experience (current platform team utilizes)
• Bilingual

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.