Guest Management Lead - New York - Quintessentially

    Quintessentially
    Quintessentially New York

    2 days ago

    $100,000 - $150,000 (USD) per year
    Description

    Expect the best. Experience Better.

    For the world's most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It's the pinnacle of personalization and the epitome of exclusivity.

    Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients' lives to unparalleled heights through meticulous attention to detail.

    As the world's leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.

    Role Overview:

    The Guest Management Lead owns the end-to-end planning, coordination, and execution of VIP guest experiences for large-scale brand clients. This role sits at the intersection of travel, concierge, and events, acting as the central operational lead responsible for seamless delivery across all guest touchpoints. This is a highly cross-functional, detail-driven role suited for someone who thrives in complex, high-pressure environments and is comfortable managing senior stakeholders, luxury clients, and multiple vendors simultaneously.

    Core Responsibilities:

    Guest Operations & Logistics


    • Lead guest management for large-scale brand activations, hospitality programs, and multi-day events.


    • Oversee all guest-facing logistics including transportation, hotel coordination, rooming lists, arrivals/departures, on-site movements, and VIP handling.


    • Manage hotel rooming lists, upgrades, special requests, amenities, and in-room gift drops in coordination with client procurement and hotel partners.


    • Coordinate hair and makeup logistics for executives, talent, and VIP guests.

    Cross-Team Coordination


    • Act as the primary internal point of contact across Travel, Concierge, and Events teams.


    • Translate client briefs into executable workstreams with clear ownership and timelines.

    On-Site Guest Experience


    • Oversee on-site guest services, concierge desks, and VIP support teams.


    • Manage real-time changes and guest issues.

    Client & Stakeholder Management


    • Serve as a trusted operational partner to senior brand stakeholders.


    • Maintain proactive communication before, during, and after events.

    Budget, Vendors & Reconciliation


    • Support budgeting, forecasting, and cost tracking.


    • Manage third-party vendors and assist with post-event reconciliation.

    Skills & Experience:

    Required


    • 15+ years of experience in guest management, event operations, or luxury hospitality.


    • Proven experience managing VIPs and senior stakeholders.


    • Exceptional attention to detail and ability to manage multiple workstreams.

    Preferred


    • Experience with global brands or large-scale corporate events.


    • Familiarity with international travel logistics.

    Benefits:

    • Healthcare, Dental & Vision. Company contribution provided
    • Generous PTO after three months of service
    • Birthday Allowance, take your birthday off on us
    • 401k, available on the first day of the month following your start date

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