- Basic computer skills (hospital intranet, email, MS Word, etc.)
- Developed problem-solving skills.
- Basic ability to operate hospital equipment (e.g., switchboard, paging system, etc.)
- Ability to interact effectively with external and internal customers to exchange information and enforce policy.
- Ability to communicate intelligently with outside agencies including the Police Department and Fire Department.
- Developed professional demeanor and positive disposition.
- High School Diploma/GED Equivalent Required
- 2 Office Related Required
- 2 Healthcare/Medical - Receptionist/Information Clerk Required
- 2 Hospitality/Food Services Required
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Guest Svs/front Desk/switchbrd - Merrillville, United States - Methodist Hospitals Inc.
Description
Overview
In a service excellence manner (exceptional expression of compassion, courtesy and friendliness), responsible for greeting and assisting all patients, visitors, external vendors, employees, volunteers and physicians in the lobby and operating the switchboard console to answer and effectively connect all calls and execute pages per Hospital policy.
Responsibilities
PRINCIPAL DUTIES AND RESPONSIBILITIES(*Essential Functions) Answers and effectively connects all calls and ensures that all needs of the caller have been met.
Maintains a clean and well maintained lobby area with adequate supply of wheelchairs and other materials (marketing, forms, etc.), as needed.
Monitors the Security department's radio transmissions and provides assistance to them as required or requested in a timely and accurate manner.
QualificationsJOB SPECIFICATIONS(Minimum Requirements)
KNOWLEDGE, SKILLS, AND ABILITIES
EDUCATION
CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCE Demonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information.
Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.
DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.