Jobs
>
Madison

    Hotel Restaurant General Manager - Madison, United States - Edgewater

    Default job background
    Description

    **Job Purpose**

    The Boathouse General Manager is responsible for the overall success of the restaurant by exceeding guest expectations in food and beverage by providing guidance, training and management of boathouse and its staff. The boathouse manager will provide proper training and support supervision of all boathouse staff, and direct supervision of the boathouse supervisor. The Boathouse Manager will work to ensure the overall success of the restaurant by guest satisfaction surveys and time, labor and financial controls. The Boathouse Manager will work and promote a teamwork mentality by offering support to all other colleagues in the restaurant.

    This is a full-time permanent position with our team. The leader in this role will oversee the Boathouse Restaurant in the spring, summer and fall, and transition to running our Icehouse restaurant in the winter months.

    Full-Time Staff are Full-Benefit Eligible, including Medical, Dental & Vision - and Paid Time Off Great onsite and local perks for ALL staff, including free shift meals.

    **Duties & Responsibilities**

    To consistently ensure the maximum guest satisfaction while dining in the restaurant

    Ensure Pre-shift meetings are conducted with boathouse staff on a daily basis to ensure good communication

    Create process and procedures to enhance guest experience including but not limited to wait time of service and seating

    Maintain a consistently smooth-running operation

    Monitor productivity of boathouse staff including but not limited to the staff's ability to keep the side-stations fully stocked with equipment and all side-work completed on a constant basis

    Monitor and critique the quality and consistency of the food product

    Monitor guest satisfaction/comments and resolve customer issues or complaints regarding food and service

    Attend Food & Beverage Department Meetings

    Provide ideas and feedback related to menu development

    Conduct weekly/monthly financial reviews of the Boathouse' productivity.

    To be familiar with clients so that there is constant recognition of all repeat guests

    Make sure all equipment and work areas are in good condition and clean

    All lights and music adjusted appropriately for each meal period

    Manage department payroll reporting & tip out distribution

    Contribute to the profitability of the restaurant through cost control effectiveness

    Constantly perform positive up-selling techniques with service staff

    Expedite table turnover and table resetting. Implement sales promotions and merchandising programs

    Know emergency procedures (including CPR) and work to prevent accidents, and follow proper process in the event of an incident (i.e. incident report to HR)

    Be competent, compliant and enforce all policies related to liquor liability laws

    Manage and coaching all boathouse staff including but not limited to progressive discipline actions and termination with support of Human Resources

    Manage the staffing levels and follow proper procedures for recruiting, sourcing of candidates and Interviewing with Human Resources Support

    Manage the scheduling of staff as required by service standards and volume expectations while maintaining headcount requirements

    Ensuring appropriate inventories and controls are maintained in all areas

    Holding staff accountable and to The Edgewater expectations and policies including but not limited to employee uniform and grooming standards

    Certifying all staff are, greeting guests promptly and proactively, displaying "spotlight" behaviors, anticipating guests' needs, following proper food and liquor handling procedures and accommodating guest's special requests and concerns

    Understanding of all cashiering procedures and ability to troubleshoot payment methods, including but not limited to Micros software

    If consuming alcoholic beverages, observe guest's behavior, count number of drinks served, and if the server feels they should not drive, offer a taxi, and intervene if there is conflict

    Understanding how to operate all the equipment used in the restaurant.

    Actively participate in and lead all health and safety policies and procedures set out for The Edgewater

    Other Duties as assigned

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    **Qualifications**

    Must be 18 or older

    Bachelor's degree or equivalent

    Must be able to work a flexible schedule including nights, weekends and public holidays

    Combined 2+ years of Strong leadership skills and management/supervisory experience and/or restaurant management experience

    Excellent interpersonal skills and a team player attitude

    Strong attention to detail and the ability to handle multiple tasks at once

    Ability to communicate effectively with guests, and staff

    Strong customer service skills and the ability to resolve customer issues or complaints

    Must be able to perform multiple tasks and prioritize efficiently

    Must have excellent working knowledge of general restaurant operations and food and beverage

    Understanding of financial statements and labor productivity

    Ability to lift, push, pull a minimum of 50lbs

    Food Manager Certification (Preferred)

    2+ year's previous hotel food and beverage service (Preferred)

    Working knowledge of boat safety and handling (Preferred)

    **Working Conditions**

    This role operates behind the bar, in the restaurant and professional office setting and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position may require longer than 8-hour days, evening and weekend work, working outdoors, working with challenging clients, and minimal travel. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns. Frequent hand washing is required.

    **Physical Requirements**

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. The position may require occasional lifting of products weighing up to 50 pounds.

    Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.


  • Chicken Salad Chick

    General Manager

    1 week ago


    Chicken Salad Chick Madison, United States

    Overview: · Main Responsibilities of a General Manager: · ● Responsible for every aspect of everyday supervision of store outlets · ● Responsible for resources management · ● Takes care of stock, staff, and sales management · General Manager Job Description: · We are looking ...

  • Little Caesars

    General Manager

    2 days ago


    Little Caesars Madison, United States Full time

    This position requires you to have a valid driver's license and daily access to reliable transportation. · We are actively seeking people who are trustworthy, hardworking, enjoy a fast-paced environment, and who will set high standards for themselves and their team. The Little Ca ...

  • Dave's Hot Chicken - Roaring Fork

    General Manager

    6 days ago


    Dave's Hot Chicken - Roaring Fork Madison, United States Full time

    Roaring Fork Restaurant Group is bringing one of the hottest fast-casual brands, Dave's Hot Chicken to Wisconsin. This is your opportunity to join as a General Manager and grow with the company as we continue to develop the Dave's Hot Chicken brand in Wisconsin. We offer a flexib ...

  • WestRock

    General Manager

    3 weeks ago


    WestRock Wisconsin, United States Full time

    Description & Requirements · WestRock (NYSE :WRK) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guide ...

  • Wendy's

    General Manager

    4 days ago


    Wendy's Madison, United States

    Why Wendy's · Want to make a difference? Want to be a leader? Wendy's is now hiring General Managers to lead our teams · We offer more opportunities for people to find the challenges they want and the recognition they deserve. We are seeking career-minded, motivated individuals w ...

  • Papa John's

    General Manager

    6 days ago


    Papa John's Madison, United States

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., · Denver, CO · or · City and state must be separated by a comma followed by a space (e.g., · Houston, TX ) · Papa John's International · General Manager · in · Madison , · Wisconsin ...

  • Phoenix Services LLC

    General Manager

    1 week ago


    Phoenix Services LLC Madison, United States

    Job Type · Full-time · Description · Phoenix, LLC is immediately seeking a General Manager (GM) who will lead a team that is poised to become the world leader in commercial neutron imaging. The leader will strategically position the company to emerge from its initial commercial ...

  • Phoenix LLC

    General Manager

    1 week ago


    Phoenix LLC Madison, United States

    Job Description · Job DescriptionDescription:Phoenix, LLC is immediately seeking a General Manager (GM) who will lead a team that is poised to become the world leader in commercial neutron imaging. The leader will strategically position the company to emerge from its initial comm ...

  • Cousins Submarines, Inc.

    General Manager

    2 weeks ago


    Cousins Submarines, Inc. Madison, United States

    We Believe in Better Come join our dynamic team GROUNDED in our roots since 1972 and OPTIMISTIC about growing our future. Cousins Subs is looking for great people to lead our team Work today and get paid tomorrow - with our next day pay app Are yo General Manager, Manager ...

  • Papa John's

    General Manager

    1 week ago


    Papa John's Madison, United States

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., · Denver, CO · or · City and state must be separated by a comma followed by a space (e.g., · Houston, TX ) · Papa John's International · General Manager · in · Madison , · Wisconsin ...

  • Culver's

    General Manager

    1 week ago


    Culver's Madison, United States

    To eat. To laugh. To share. Thats why people come to Pizza Hut. Its the calling of our Restaurant General Managers to make them feel like family with smiles, teamwork and dedication. If youre an experienced restaurant or retail manager, think about a career with Pizza Hut. You kn ...

  • Gecko Hospitality

    General Manager

    1 week ago


    Gecko Hospitality Madison, United States

    Job Description · Job Description · Experienced Hospitality General Manager for High- Volume Quick- Serve Restaurant · Are you a seasoned leader eager to make a meaningful impact in the hospitality industry? We're on the hunt for a dedicated General Manager to take the helm at ...

  • Multi-Color Corporation

    General Manager

    1 week ago


    Multi-Color Corporation Madison, United States

    Build your Career with an Industry Leader · As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-dr ...

  • Brothers Three Bar & Grill

    General Manager at

    1 week ago


    Brothers Three Bar & Grill Madison, United States

    Job Description · Job Description · Full time · $50,000 - $60,000/year · Brothers Three is a neighborhood standard on the east side of Madison serving breakfast, lunch and dinner seven days a week. Find midwest comfort foods and local favorites in a comfortable setting, compl ...

  • Marriott

    General Manager

    1 week ago


    Marriott Madison, United States

    Are you a seasoned General Manager with Marriott brands? · We are actively seeking a dynamic leader to spearhead our team. This is a fantastic opportunity for an experienced GM looking to make a significant impact and elevate the guest experience. · Responsibilities: · Lead all ...

  • Red Lobster

    General Manager

    1 day ago


    Red Lobster Madison, United States

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., · Denver, CO · or · City and state must be separated by a comma followed by a space (e.g., · Houston, TX ) · Title:General ManagerJob Description:Responsible for leading restaurant opera ...

  • Brothers Three Bar & Grill

    General Manager at

    3 weeks ago


    Brothers Three Bar & Grill Madison, United States

    Job Description · Job DescriptionFull time · $50,000 - $60,000/year · Brothers Three is a neighborhood standard on the east side of Madison serving breakfast, lunch and dinner seven days a week. Find midwest comfort foods and local favorites in a comfortable setting, complete wit ...

  • Hilldale Shopping Center

    General Manager

    1 week ago


    Hilldale Shopping Center Madison, United States

    You are energized by getting out from behind a computer screen and interacting with your team and your customers, and you spend the majority of your time doing just that. The expectation is for our GMs to be immersed in the shop's operations (prepping, making bowls, helping custo ...

  • Adams Outdoor

    General Manager

    1 week ago


    Adams Outdoor Madison, United States

    JOB SUMMARY: · Adams Outdoor Advertising (AOA), the 4th largest and largest private Outdoor Advertising firm in the U.S., is seeking an experienced General Manager to plan, direct, and control all sales and operational activities of an assigned market. · ESSENTIAL FUNCTIONS OF ...

  • Avature

    General Manager

    1 week ago


    Avature Madison, United States

    WestRock (NYSE :WRK) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, r ...