Branch Manager - Norwalk, United States - Mutual Security Credit Union

Mutual Security Credit Union Norwalk, United States

3 weeks ago

Description

Job Description

Job Description

TITLE:
Branch Manager

REPORTS TO:
VP, Sales & Service Grade: 11

SUPERVISES:
Assistant Branch Manager Exempt
Lead Member Service Representative
Member Service Representative(s)

GENERAL FUNCTION

Play a vital role in optimizing team performance to enhance the member experience by driving sales and generating revenue for the branch while leading a team of branch sales/service professionals to meet and exceed sales goals and service targets.

Administer and supervise all branch activities, including the promotion of the values of Mutual Security associated with service, professionalism, innovation and growth within the Credit Union and the community.

Provide a superior customer service experience by managing, inspiring, recognizing and providing a motivational environment through daily coaching.

This role will fully support the business plan, strategy and philosophy of the Credit Union by providing and promoting the highest level of service in accordance with MSCU's standards.

MAJOR RESPONSIBILITIES

Embrace the movement to foster change and make a meaningful impact within the Community by exhibiting our corporate values of Integrity, Empowerment, Respect and Commitment in an effort to promote professional growth and prosperity within the organization and the neighborhoods that we serve.

Drive sales to achieve individual goals and branch goals.
Spend 40% of the time invested in outside business development to attract new business.
Lead and build results-oriented teams with a desire to "win".

Develop and integrate staff sales/service goals that are aligned with the business plan to achieve desired revenue, expense and service objectives.

Proactively source, acquire, expand and retain customer relationships by maximizing sales opportunities and provide world class customer experience for all current and prospective members.

Support portfolio growth in the branch by identifying cross-sell opportunities, deepening relationships with existing members and increasing member acquisitions.

Create a strong sales and service culture, fostering an environment in which all branch/SEG employees work together to achieve goals.

Participate in non-profit organization and community events to establish and maintain the organization's presence in the community. Attend networking functions and events to leverage contacts for business results.
Manage and own daily operations and sales activities of the branch.
Control branch office security.
Determine control and individual accountability for cash and negotiable items.
Verify cash in possession of tellers and on the premises.
Manage profitability ensuring branch meets and exceeds established sales and revenue goals through robust branch activity with minimized expenses.
Create workforce stability by cultivating an engaged, enthusiastic, and well-coached team.

Train, develop, and motivate staff to ensure they are properly educated to adequately service members, cross-sell products and services, and effectively provide information to members to retain existing relationships and generate new business.

Supervise branch personnel including training, hiring, terminating, promoting, and evaluating. Conduct yearly performance appraisals for direct reports including preparing training and development plans.
Evaluate staff deficiencies; identify training needs and coordinating performance improvement plans.

Recommend changes in branch policies and procedures; define and assist in the development of new policies and procedures for approval by VP Sales & Service, President/CEO.

Interface with the Lending, Finance, Marketing and Operations Departments to consistently promote and deliver new products and services to members in an effective and efficient manner.

Partner with the Marketing Department to enhance brand awareness through participation in boards, community organizations, etc., that have connectivity to MSCU's target market.

Suggest enhancements for approved marketing programs. Implement approved marketing programs, suggest enhancements and submit ideas for localized promotions.

Manage, own and promote continuing education as it relates to compliance and other financial services needs through BVS and other sources.

Create, track and deliver reports requested by Management in a timely manner.

Maintain communication with the Human Resources Department and adhere to all federal and state regulations and internal policies and procedures.

Monitor supplies and costs in relation to budget.

For the purpose of maintaining Credit Union goals, it is the responsibility of each employee to strive for the continuous quality improvement of processes and quality of service to internal and external customers.

Abide by all federal, state, and local laws including but not limited to: The Bank Secrecy Act, including the Office of Foreign Assets Control (OFAC) and Financial Crimes Enforcement Network (FinCEN); Uniform Commercial Code (UCC)

NOTE :
The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.

POSITION REQUIREMENTS
Two year degree preferred.
A minimum of five years' experience in lending or member services area of a credit union or financial institution.
A minimum of three years supervisory experience.
Strong practical mathematical application skills.
Ability to focus on details to ensure accuracy.
Knowledge of managerial techniques, principles of lending and collections, marketing and the credit union philosophy.
Proficient in general PC usage, and Microsoft Word and Excel.

PHYSICAL AND MENTAL ABILITIES
Sitting the majority of the time.
The ability to occasionally lift, push, pull or carry up to 10 pounds.
Occasional bending, squatting, twisting, climbing, reaching above, at or below shoulder level, and kneeling.
The ability to meet deadlines and maintain accuracy.
The ability to effectively interact with all personality types in stressful situations.
Excellent ability to communicate effectively
Occasional travel required.

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

#J-18808-Ljbffr

Branch Manager

5 days ago

Tr Gear Fairfield, United States

** T.R. Gear Landscaping, LLC - 740** · ** Branch Manager - Commercial Landscaping** · Fairfield, OH 45014 · T.R. Gear Landscaping is an Aspen Grove Company. Aspen Grove provides world-class commercial landscape maintenance services to local, regional, and national customers thro ...
Commercial Branch Manager

17 hours ago

Quantum Innovations Norwalk, United States

As the market leader for energy infrastructure, SPIE SAG GmbH is looking for you to join their team in the CityNetworks & Grids division in Norwalk as a Commercial Branch Manager (m/f/d) at the earliest possible date. · Unlimited, crisis-proof employment in a growing, innovative, ...
Branch Manager- HSC

3 weeks ago

Genuine Parts Company Fairfield, United States Full time

Job Description · Hydraulic Supply Company (HSC), a division of Motion, is seeking a Branch Manager to lead, develop, and drive a key support branch in the Retail and Service business segment of HSC. This is an opportunity for a motivated and talented candidate to grow with a gr ...
Deputy Branch Manager

2 weeks ago

SilverLinx New Haven, United States

Our team of over 70 different nationalities forms the core of our company in New Haven. This strong team is the foundation for the great success and positive development of NORMA. · Our company philosophy is characterized by a respectful, open and honest cooperation. In addition, ...
Branch Manager

3 weeks ago

The First National Bank of Long Island East Meadow, United States

VP - Branch Manager · Job Summary · Manages the branch and maintains overall responsibility for the sales, service quality and operational integrity of the branch. Plans and monitors all sales activities, including setting individual sales goals, monitoring individual and branc ...
Branch Manager

2 weeks ago

Orkin Cape May Court House, United States

Overview Western Pest Services is a premier provider of pest control solutions. Western Pest Services protects more than just homes and business in our area. The homeowners know us as the local brand to get the job done and businesses know us as the local brand that will protect ...
Branch Manager

3 weeks ago

Suffolk Credit Union Medford, United States

Job Description · Job DescriptionJoin a leader in the credit union industry as a member of Suffolk Credit Union 's Member Services management team · As a leader in the Credit Union industry, Suffolk Credit Union offers superior value, unique products and personal service so our m ...
Branch Manager

6 days ago

Suffolk Credit Union Medford, United States

Join a leader in the credit union industry as a member of Suffolk Credit Union 's Member Services management team · As a leader in the Credit Union industry, Suffolk Credit Union offers superior value, unique products and personal service so our members have access to the best b ...
Branch Manager

6 days ago

Savatree Northvale, United States

Job Summary The Branch Manager is ultimately accountable for the day to day performance and overall profitability of their branch. The management of the sales process and team, coordination of operations and resources, and the seamless administration of it all is very much like r ...
Branch Manager

5 days ago

PNC Northvale, United States

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respecte ...
Branch Manager

1 day ago

ABCO White Plains, United States

Job Description · Job DescriptionKey responsibilities and accountabilities: · Branch Sales and Financial ManagementWork closely with COO and other executives to determine sales targets · Ensure branch staff is aware of sales targets and review progress toward these goals with sta ...
Branch Manager

3 days ago

Savatree Northvale, United States

Job Summary The Branch Manager is ultimately accountable for the day to day performance and overall profitability of their branch. · The management of the sales process and team, coordination of operations and resources, and the seamless administration of it all is very much lik ...
Branch Manager

2 weeks ago

Clean Harbors Lindenhurst, United States

10K Sign On Bonus · Clean Harbors in North Amityville, NY is seeking a Field Services Branch Manager to manage overall branch operations, including ensuring safe, cost effective, and efficient day-to-day management, as well as providing direction, growth and ensuring the success ...
Branch Manager

5 days ago

Emerald Tree & Shrub Care New Rochelle, United States

Position overview · Responsible for the growth and profitability of the district operations while providing and promoting the leadership, vision, support, direction and enforcement of company policies for all operations within the district and market served by performing the foll ...
Branch Manager

5 days ago

Emerald Tree Care & Shrub New Rochelle, United States

Position overview · Responsible for the growth and profitability of the district operations while providing and promoting the leadership, vision, support, direction and enforcement of company policies for all operations within the district and market served by performing the fol ...
Branch Manager

2 weeks ago

Bohler Engineering Fairfield, United States

Overview · Bohler doesn't just fuel careers; we ignite them. Imagine having the keys to unlock your full potentialaccess to leadership, unwavering staffing support, and an exclusive, unmatched project management program that streamlines contract management, workload forecasting, ...
Branch Manager

2 weeks ago

Bohler Fairfield, United States

Overview: · Bohler doesn't just fuel careers; we ignite them. Imagine having the keys to unlock your full potentialaccess to leadership, unwavering staffing support, and an exclusive, unmatched project management program that streamlines contract management, workload forecasting ...
VP Branch Manager

1 week ago

00002 Citibank, N.A. Commack, United States Full time

The Branch Manager SAFE Act is a senior management professional responsible for providing full leadership and direction to a team of employees, grow sales and client base in coordination with the consumer sales team . The overall objective of this role is to lead a team grow sale ...
Branch Manager

1 week ago

Arcadia Inc. Stamford, United States

**Job Title General Manager - Wilson Partitions** · **Classification **Exempt · **Reports President** · **Requirements & Competencies**:Thorough understanding of manufacturing, business process and management requirements. Aptitude for process management and customer/supplier rel ...
VP - Branch Manager

3 weeks ago

The First National Bank of Long Island Huntington, United States

Job Description · Job Description · VP - Branch Manager · Job Summary: · Manages the branch and maintains overall responsibility for the sales, service quality and operational integrity of the branch. Plans and monitors all sales activities, including setting individual sales g ...