Front Office Supervisor - Chicago
10 hours ago
Job description
FRONT OFFICE SUPERVISOR - FREEHAND CHICAGOWe need a motivated and passionate Front Office Supervisor to join our Front Office team.
Reporting into the Front Office Manager, the successful candidate will ensure effective and smooth running of the Reception and ensure that all Generator guests receive great care and customer service at all times.
Who Are WeFreehand is on a journey. Appropriate, given that we're a shared accommodation brand. Freehand swung through the US coolest cities on its way to dominating the world.
It burst onto the scene in the Americas with the launch of our properties in the country's biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels.
Created for a new generation of urban travelers, Freehand combines the social culture of a hotel with innovative design by Roman and Williams, comfort and quality food and beverage at an affordable price.
No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree.And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front Office Supervisor.
Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love.
Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Freehand offers.
Holds true for staff and visitors equally, and while chic design is always the backdrop, every Freehand in every destination reflects the unique beat of that city's heart.
About Freehand Chicago
Welcome to Freehand's second outpost Designed by Manhattan-based Roman and Williams, the building celebrates the city's Midwestern heritage with a string of evocative communal spaces and rooms located in the restored 1927 Art Deco building, set among the high-rises of the downtown River North neighborhood – home to some of the city's best art galleries, boutiques and restaurants.
Featuring 217 rooms and amazing public spaces like Café Integral coffee and breakfast bar and the cozy Broken Shaker Bar, it's a buzzing, busy space that represents the best of Freehand.
Between the busy social calendar and the ever-changing makeup of guests and locals coming to play, it's a particularly fun and fulfilling space for everyone in the Freehand Chicago team to work in.
NUTS AND BOLTS OF THE JOB
To assist the Front Office Manager in the overall operation of the Front Office duties and assume responsibility in their absence
To ensure the standards of work expected are being achieved, thereby maximising sales, revenue and customer satisfaction, measurable by internal and external guest ratings
To respond to all customer issues/complaints in a caring and empathetic manner. Listen and show you care by giving your undivided attention and handle any issues/complaints immediately, within your authorisations
To train new and existing staff on all Reception Functions in line with the Standard Operating Procedures Handbook and the Training Schedule issued by your Manager
To continually monitor staff customer service standards and ensure that staff are providing correct and up to date information to guests and customer service standards are being maintained.
Follow up with any staff on any areas that need improvingNaturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.
What's In Your Dna
Outgoing, bubbly and have a real passion for your role as Supervisor
A positive approach, excellent organisational skills, and a passion for producing high quality customer care
Strong team player with excellent communication skills
Ability to work in a fast-paced environment
You must be eligible to work in the EU to be considered for this role
Your Rock Star Experience
At least one year's previous Reception Supervisory experience
Previous experience in leading and motivating a team
Competent level of IT proficiency
Our Employee Benefits
Birthday holiday in addition to your yearly holiday allocation
Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made
Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good
Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
2 free nights' accommodation across any of our Generator x Freehand properties globally
Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
International career opportunities so you can travel the world while working with us (win-win)
Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down
Online learning tools to help you develop, learn and grow
Local Employee Benefits
9 holidays
Paid vacations (80 hours per calendar year)
Paid sick leave (40 hours per calendar year)
Medical + Dental + Vision (subsidised contributions)
Life & Disability (employer paid)
Commuter benefits
Voluntary products:
Voluntary Life, Legal Shield/ID Shield, Pet Insurance, Hospital Indemnity, critical illness, Accident Insurance and FSA
SO YOU THINK THIS MIGHT BE YOU?
That's cool. Send us your application in English. If you've got questions, get in touch
Also, check out or our social media pages.
Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole.
We look forward to hearing from you.
Employment will be based upon personal capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
Similar jobs
Description · Job Title: Front Desk Supervisor · Department: Front Office · Reports To: Front Office Manager · Job Summary: · The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest experiences, and supporting the ...
3 hours ago
New Age Services Corporation is a community-based behavioral health and human services provider. They provide comprehensive recovery-management services that address the chronic nature of addiction in North Lawndale, Austin, East Garfield, West Garfield and surrounding areas. · M ...
1 month ago
· Compensation Type · Hourly Highgate Hotels · Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Lat ...
1 day ago
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things. · ...
1 month ago
We are seeking a dynamic and organized Office Supervisor to lead our administrative team and ensure the smooth operation of our office environment. · Supervise daily office operations, including front desk management, multi-line phone systems, and calendar oversight. · Coordinate ...
1 month ago
We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests' lives. · ...
1 month ago
As Cargo Office Supervisor is responsible for warehouse and storage facilities, · loading and unloading air cargo ensuring cargo related documentation is prepared timely · and accurately regulatory requirements are adhered to appropriately. · ...
1 month ago
We're looking for a Front Office Supervisor who loves leading teams, creating great guest experiences, and being part of a fast-growing, entrepreneurial hotel company. · 2+ years of hospitality experience (required) · Front desk or hotel leadership experience preferred · ...
3 weeks ago
The Front Office Supervisor is responsible for providing attentive service to guests during check-in and throughout their stay. They will report to the Front Office Manager and help lead guest service, problem resolution, training of the team on guest situations as well as Manage ...
4 weeks ago
The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout. · Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. · ...
2 days ago
The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, · Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. · Main ...
4 weeks ago
You are an inspiring emerging leader who loves to create genuine and heartfelt experiences for others by building relationships and celebrating the unique differences in everyone around you. You thrive in an environment that changes in every moment and you're often referred to as ...
1 month ago
The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout. This position is primarily a PM position helping support the evening shift and being Manager on Duty from 3pm ...
2 days ago
The Overnight Front Office Supervisor is responsible for assisting the Director of Front Office in managing the overnight operations for guest reception, guest services, reservations, and concierge; · including profitable financial management and proactive strategic leadership. · ...
1 week ago
The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk ensuring exceptional guest experiences supporting the Front Office team. · Supervise front desk operations ensuring smooth check-in/check-out processes efficient handling of guest reque ...
1 month ago
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – "To provide the aviatio ...
1 month ago
The Front Office Supervisor will support the Front Office Manager by leading our Front Office & Swiss Service team through building trust and relationships by nurturing a work culture that celebrates diversity, inclusiveness, belonging, growth and development and by inspiring col ...
1 month ago
The Overnight Front Office Supervisor is responsible for assisting the Director of Front Office in managing the overnight operations for guest reception, guest services, reservations, and concierge; including profitable financial management and proactive strategic leadership. · ...
1 week ago
Cargo Office Supervisor is responsible for warehouse and storage facilities, · loading and unloading air cargo, · ensuring cargo related documentation is prepared timely · and accurately, · and regulatory requirements are adhered to. ...
1 month ago
This description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be requ ...
1 month ago