Hotel Bartender - Lake Placid, United States - Bluebird Lake Placid

Description

Seeking a motivated, skilled, outgoing personality to work as a member of our Bluebird Lake Placid Food & Beverage Team, ensure that guests have an enjoyable experience by providing quality customer service while mixing and responsibly serving alcoholic and non-alcoholic beverages, accurately processing and collecting payment, and stocking and cleaning our licensed premises.

Work closely with Hotel Management, Staff, and other Food & Beverage personnel to help guarantee our guests a Food & Beverage experience that exceeds their expectations.

• Maintain a neat and professional appearance with a properly cleaned outfit.
• Be sure bar is correctly set up and fully stocked before the shift begins and that bar is properly cleaned and closed at the end of the shift according to property specifications
• Assist with weekly bar inventory, tracking wines, beers, liquors, and other supplies.
• Greet guests warmly, politely, and timely. Speak to guests with enthusiasm
• Be prepared to answer questions about beverage service and beverage menu, including liquors, beers, wines, and non-alcoholic choices. Recognize opportunities to up-sell where appropriate.
• Understand the State of New York's regulatory responsibilities regarding the service of alcoholic beverages
• Create cocktails and specials. Mix and serve alcoholic and non-alcoholic beverages to guests according to property specifications, courteously and efficiently. Avoid over-pours and spillage.
• Prepare and plate basic hot and cold bar snacks
• Complete affidavit required by the State Department of Public Safety Liquor Licensing and Inspection Division confirming eligibility to sell liquor
• Understand Lightspeed order-taking system to be able to clearly, accurately, and quickly covey guest orders using computer or manual systems
• Deliver beverages in an efficient manner following appropriate beverage service techniques. Ensure that drinks are presented to guests as ordered and according to restaurant quality standards. Clear tables of drinks and dishes as required. Clean glassware, barware, and dishes using mechanical or manual methods
• Work with hotel team to ensure that guests' needs are continually met. Help to educate other members of the Food & Beverage Team on beverages available and service techniques.
• Assist guests with any needs, corrections, or additional items desired during service
• Prepare and present customer bills. Correctly understand all payment methods accepted, how to process payment, make changes, and open/close cash drawer, if required. Understand reporting requirements for tips
• Ability to safely operate restaurant equipment including, but not limited to coffee makers, refrigeration, dishwasher, juice machines, ice machines, ice crushers, point of sale systems, Express Chef, etc
• Handle and communicate special orders and guest complaints in a professional manner.
• Participate in set up, execution, and clean up of banquet functions as outlined in Banquet Event Orders/Event Sheets and as directed by the Sales & Catering Manager/Dining Room Manager
• Maintain bar service area cleanliness as well as personal cleanliness and sanitation standards as required by the NY Department of Health and Human Services and OSHA, as well as general maintenance and upkeep of the licensed premises
• Know who to notify in case of broken equipment or unsafe/unsanitary conditions.
• Protect the assets of this property and Lark Hotels
• Mix and deliver drinks to customers including alcoholic and non-alcoholic varieties of wine, beer, liquor, and mixed drinks
• Receive payments and settle patron checks and tabs, as well as correctly record daily sales totals in point of sale system
• Complete all restocking and cleaning duties by performing opening and closing side work as instructed
• Purchase needed bar supplies, stock and track all wine, liquor, and beer stocks, and have a full supply of glassware on hand, notifying management of any supply issues or shortages
• Verify customers' identification age to ensure they are of legal age and provide alcoholic drinks in compliance with federal, state, municipal, and corporate rules and regulations

• Must be eligible to work in the United States of America
• Must be at least 18 years of age
• Previous beverage service work is preferred, but not always required.
• Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy.
• Ability to work as a part of a team
• Ability to understand verbal directions, as well as written menus, recipes, labels on foods and chemicals, and other workplace safety signage
• Active listening and observation skills
• Knowledge of common food allergies and understanding of cross-contamination issues
• Outgoing personality, with good oral comprehension, expression, and speech clarity
• Ability to work under pressure and deal with stressful situations during busy periods
• TIPS Certification or other alcohol safety certification

• Frequent walking, bending, balancing, stooping, reaching, pushing, lifting, manual dexterity, and repetitive motions. May require the ability to work on uneven outdoor surfaces
• Occasional stair climbing
• Must be able to manually handle/lift/carry product up to 60 pounds between knee and shoulders.
• Must have bilateral fine manipulation of both hands which may be repetitive for the entire shift.
• Must be vertically mobile working in limited space for up to 8 hours at a time
• Working in extreme temperatures and conditions both indoors and out
• Schedule varies according to operational needs; may include early mornings, evenings, weekends, holidays, and split shifts
• Frequent hand-washing
• Hazards include, but are not limited to Covid-19, cuts from knives or wine openers, burns, lifting injuries slips, and tripping
• Possesses strong, organizational and time management skills
• Possess a high school diploma or equivalent certification (GED)
• We prefer some experience working in the food service industry
• Must have excellent communication and interpersonal skills with customers and coworkers
• Must have a strong focus on putting the patron first with exceptional customer service experience