- Providing exceptional customer service (A MUST).
- Answering new patient calls.
- Responding to new patient emails.
- Scheduling new/current patients.
- Maintaining a Customer Lead Sheet -- training to be provided.
- CRMS (Customer Relations Management System) -- employee will be trained to use this software.
- Mailing new patient paperwork packets.
- Checking all new patients' insurance benefits -- employee will be trained.
- Greeting new/current patients.
- Offering patient amenities (such as a coffee, cold beverage, etc.).
- Assisting new patients with forms and check-in.
- Liaison between the front and back of the office.
- Assist with marketing projects and special events/public relations.
- New patient "Thank You" letters.
- Sending "Thank You for Referring to Us" letters.
- Strong administrative and organizational skills.
- Excellent communication and interpersonal skills.
- Compassionate and patient.
- Professional demeanor.
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Patient Concierge - Brooklyn - Bensonhurst Dental
Description
About the JobIN ORDER TO BE CONSIDERED FOR THIS POSITION YOU MUST FILL OUT THE VIDEOASK FORM BELOW:
Upscale Dental Office Seeks Guest Services Coordinator.
Who are we? We are an upscale, top-rated, cosmetic dental office located in the heart of Brooklyn, Bensonhurst. We treat every patient like a VIP and are known for our skilled dentists, dental specialists, and accommodating and friendly staff.
Are you ready for an exciting job? We are looking for an extremely upbeat, high energy, friendly, enthusiastic, intelligent, and hard-working person for this role. This position mixes a combination of Guest Services, Front Desk, and Marketing/Public Relations.
We are seeking an individual with a "retail mentality" that can bring a "How can I help you?" approach to our dental office. Prior retail experience is preferred but not required. An outgoing and friendly personality with exceptional customer service is A MUST
This position is known as the Guest Services Coordinator. Here are some of the duties that this position will be responsible for:
Review our website at
You can follow us on and Our Doctor
About the Company
Bensonhurst Dental is a nationally recognized cosmetic and implant dental practice based in Brooklyn, New York. Led by celebrity-trusted Dr. Rubinshtein, we specialize in advanced smile transformations, same-day smile makeovers, and premium patient care. Our team is known for combining clinical excellence with luxury-level service, and we're growing fast.
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