Client Services Specialist - Tempe
1 month ago

Job summary
We are seeking a dynamic and results-driven Client Services Specialist to join our Buyer Engagement team. As a Specialist,your primary focus will be engaging and cultivating relationships with a diverse range of buyers,to drive vehicle sales through our ADESA platforms.Proactively engage witha diverse portfolio of buyers,to encourage active participationand vehicle purchases on ADESA platforms.Develop and maintain strong relationshipswith buyers at varying levels,
understanding their unique needsand preferences to tailor engagement strategies effectively.Address buyer inquiries concernsand challenges promptly working collaboratively with internal teams to find effective solutions.Identify and prioritizeat-risk buyers strategically prioritizing their supportto mitigate potential challengesanden surea sustainable relationship.Provide timely feedback and insights to internal teamsbased on buyer interactions market trendsand competitive intelligence.Effectively utilize customerrelationship management CRM toolsandsystems to track buyer interactions manage leadsand report on performance metrics.Meetandexceed monthly Key Performance Indicators KPIs includingunique buyers activitycalls volume purchasedandas talk time.
Job description
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